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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms get cleaned once in 2 weeks. We saw blood stained bed sheets. Dirty bathrooms. No gym, no swimming pool. There is no breakfast in reality, it is just hot water. There is a room for improvement. Thank You!
Business response:
Habteab, thank you for choosing to stay at our hotel and sharing your experience. We apologize for the cleanliness and noise issues you encountered during your visit. We will share your comments appropriately as we strive to enhance our guest experience. We regret your disappointment with the changes in our housekeeping policy. We are grateful for your feedback, and we hope you will give us another opportunity to make it up to you. Sincerely, Hotel Management
Dirty beyond imaginable
Business response:
Simret, thank you for evaluating your stay at our hotel. We apologize for the cleanliness you encountered during your visit. We will share your comments appropriately as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will give us a second chance in the future to make it up to you. Sincerely, Hotel Management
Couldn't get into my room I was given the key card to my room and i got into the room with no problem. We i left out the room and try to get back in, tge key card wouldn't wory. The young lady desk clerk (Francesca) tried everything she knew to reset the door lock. I was locked out of my room for 2 hours until someone call the desk clerk back. My door was finally open by the desk clerk after it took the manager or the maintenance man to call back to help solve the problem. I would like to commend the excellent service the de... read more
Business response:
Sean, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Take supper long time to check in and room smells bad.
Business response:
Thank you for evaluating your recent stay with us. Please accept our sincere apologies for the inconvenience you experienced at the time of check-in and also you were not happy with the cleanliness of your room. Your concerns have been discussed with our housekeeping and the front desk team to make our future guests do not encounter the same. We are committed to providing outstanding service, and we hope you will give us another opportunity to prove that to you. Sincerely, Hotel Management
I’m not one to leave bad reviews as I am pretty easy going but it is hard not to in this case. I’ve listed the pros and cons but the ONE thing that led me to a negative review is there was a TURD on the bathroom floor. Positives: Price and location Cons: Front desk was not attentive. There was a sign that is up that says they will be right with you because they are helping another guest while in reality they are around the corner chatting. In the morning I waited 10 minutes for someone to come around the corner. Free breakfa... read more
Business response:
Nicole, thank you for the candid review. We regret not meeting your expectations and learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and take steps to ensure we are more diligent going forward. We hope you ... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,076 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.