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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was unpleasant odor in room and hallways No coffee pot, cups, glasses, other cooking utensils. Front desk could only provide paper cups after wIaitng 15minutes. Do not recommend at all!!!
Business response:
James, thank you for the review of your stay. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. We are also sorry for the inconvenience and wait time issue you faced due to the lack of in-room amenities. We value your feedback and hope you will consider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Managemen... read more
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
The rooms were filthy; we saw stains on chairs, questionable residue on the headboard, water damage on the counters, food residue on the kitchenette, and the rooms smelled like someone had been smoking in the rooms for 20 years. Yes I said rooms, friends of ours had the same situation in their room. This is the first and last time that I will be staying in extended stay. I work in a hospital and felt filthier coming home from this establishment than coming home from an isolation room.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry our rooms fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you and your friends will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Very dated; smell of smoke filled the entire hotel
Business response:
We apologize for the odor you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay, and we are sorry that the smell compromised your experience. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
Had to request shampoo, towels(no maid service if youre not staying a week) just a very dirty room.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you had in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Kindly note, to respect the privacy of our guests housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Armed cops & loud sex I walked into the hotel at Friday night at 9pm. There was a drunk resident running around the lobby without his shirt on, 5-min later three armed cops were there to address the situation. I was woken up multiple times through the night with people yelling or slamming doors or people loudly having sex. This was quite the eventful night.
Business response:
Joseph, thank you for being our guest. We are sorry for the isolated incident you mentioned and for the situation you described regarding excessive noise, and this disrupted your sleep. Our front desk is available to resolve issues like these, and we were not aware of the problems as we would have been happy to try and resolve these issues or move you to another suite. Thank you also for your feedback, and we hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Management
Convenient location. Easy access. Low price. That's all.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and found us at a fair rate. We are also glad you liked our convenient location. Thank you also for your feedback, and we hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
I liked that despite the fact that we were stranded in Chicago,the lady up front didn't try to take advantage of our situation, she allowed us to stay until 3p.m. at no extra charge. Thank you, 1/11/2020 rm.326
Business response:
Thank you for your review. We are glad you liked the service provided by our front desk staff. We hope to see you again soon on your next trip this way. Sincerely, Hotel Management
Pay the extra $10 and stay somewhere else. 3 times someone used a key card to try and get into our room without asking. We had a two day stay and we assume it was service but we couldn’t get to the door in time. When we called out nobody answered. We asked for extra towels to be brought up and nobody brought anything up. Service was not good at all. The headboard of our bed had some kind of dried up liquid stuck on it. We don’t even want to think what that was. Crumbs all over the top of our bed spread before we even laid on... read more
Business response:
Samantha, we are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We will share your concern with the team so that such instances are not repeated. We also apologize for the cleanliness issue you encountered in your room. lease be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not h... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.