Extended Stay America Select Suites - Chicago - Westmont - Oak Brook

Evan 

on Expedia

10 years ago

I checked in around 10p. There was no one at the desk. I had to pick up a courtesy phone to locate an attendant. The first response I got was "I can't believe they keep booking this hotel...we don't have any rooms." I wasn't too pleased...turned out that they had my room. It wasn't very clean. It was a nice size and quiet. Next morning...no one at desk. I went to check out the following day...no attendant and no one answered the courtesy phone. I ended up leaving a note. Won't be going back to an ESA. 

Anonymous 

on Expedia

10 years ago

Below average Hotel amenities are really not good. We took extended stay because it will come with kitchen. Stove was not working. Sofa is not clean.. it has all the dust. No vessels inside kitchen. We have to ask for everything in the front desk. 

Terrence 

on Expedia

10 years ago

This hotel sucked. In your discription, it had a continental breakfast, it did not. It was a grab and go, I was not impressed. Had I known I would not have choice this hotel. The plumbing squealed very loud, givings us headaches. There was no kitchen amenities and no cleaning people or fresh towels for either night. Room was too small even one person. 

Gilbert 

on Expedia

10 years ago

you gotta be effin kidding me lol I have athsma and for that reason requested a non smoking room/floor and the entire hotel smelled like a casino in las vegas if you know what i mean. There are no ice machines at this location and if you want a fresh set of towels, you have to take the used set down to the front desk and exchange them for a new set. Totally not 4-star service. At checkout, the receptionist could not print out receipt for me. Will never stay at or recommend "extended stay". 

key 

on Expedia

10 years ago

Area was great. The service was horrible. smells Ask for help, she never came back. It stink, I had to go deodorize my room. I would not stay @ that location again. 

Anonymous 

on Expedia

10 years ago

Need more staff We booked a nonsmoking room, but the hallways and foyer reeked of smoke. There was hair all over the pillows and in the sheets. The front desk clerk was very apologetic and immediately changed the sheets for us. There is a nice breakfast restaurant within walking distance. The front desk clerk had to check people in, clean rooms, and take care of customer issues. They need more staff. 

from KC 

on Expedia

10 years ago

Pathetic stay I have never had such a pathetic and bad hotel stay, from staff to room cleanliness, everything was worse possible 

Anonymous 

on Expedia

11 years ago

it was ok----house keeping did not once come to our room, offer fresh towels, cleam up, etc. the shower curtain is to small. 1st night there we had to clean up alot of water from shower. the kitchen area you had to call down for anything you needed---nothing in cabinets or coffee maker. we probably will not stay here again