Extended Stay America Select Suites - Chicago - Westmont - Oak Brook

John 

on Expedia

9 years ago

Hot Mess. As I said terrible. Filthy rooms, dirty linen, mold on bath walls, paint plaster falling of walls in room. Dingy towels, broken refrigorator, eletrocal outlet not working and very poor service from staff. Propety not up kept. Thugs hanging put around building and in lobby area. Get better service at a neighborhood mission or shelter. I would not recomend anyone to stay there, even as a last resort. 

Longe't 

on Expedia

9 years ago

DO NOT STAY HERE' My stay was terrible. I had to switch rooms 3 times because the front desk staff got it wrong- first reason was because I was given a non smoking room when I reserved a smoking room, the second reason was because the television didn't work in the next room. We finally settled in the last room, BUT, were interrupted twice the next morning before checkouy time by housekeeping because front desk didn't change me reservation in the system- they just gave us new keys to the room. We checked out the next morning ... read more

Lisa K. 

on Expedia

9 years ago

Lacked what I have come to expect... Overall hotel was not very clean. Our shower had mildew and some software the bedding smelled like it had not been changed. Breakfast was granola bars? 

Anonymous 

on Expedia

9 years ago

Bad Experience I am booking rooms over hotel.com from past 2 years, this is the 1st time I faced so much of issues due to this hotel. I am still not aware the reason behind the issues. My booking was for 2 people for 2 nights in 2 different rooms, it was clearly printed against each guest name still they refused to give another room as their inventory person did the entries wrongly 

Steven Montgomery 

on Expedia

9 years ago

Over booked Not good. Did not get the room I booked. Hotel was over booked. I ended up with a handicap room instead of the original room I booked. Will not use Extended Stay American again.... 

Neil 

on Expedia

9 years ago

Must be honest. Horrible hotel . Dirty sheet with hair, toilet had feces stain all over it. Bad decision to stay it's a low low low price for a horrible room. The hotel stinks of cigarette smoke. 

Anonymous 

on Expedia

9 years ago

Old bedding, like from the 70s. Dirty and smelly. Good location. Lots of restaurants nearby. Poorly insulated room - could hear all rooms all around us. 

Anonymous 

on Expedia

9 years ago

Terrible hotel service. I booked through hotels.com and when I got to the hotel, the guy at desk said that the rooms were sold out. Then when customer service called him for a refund, the guy was nowhere to be found. Terrible service. Will not go to this location again. 

Barbara 

on Expedia

9 years ago

Dirty and Inefficient 1st room checked into, was occupied. 2nd room, no access. 3rd room was filthy, from bed linens to stains on carpet.