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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Subpar Hotel Stay Pretty rough hotel. Holes cut in the ceiling throughout the hallways.
Bad Choices The Night girl that checked us in was nice. The room was filthy, it did not appear to have been vacuumed in months. There was even 5 empty drink bottles under the beds, we noticed this when checking the room for things left behind. You have to ask for dishes or soap, the only thing in the room was towels. You are not able to walk anyplace from this location it is very far from everything. When I booked this hotel it ha a 3.5 rating on hotels.com it was no where close to that and that is what I based my decision o... read more
My stay at the hotel of smoke and ashes. I stayed on the top floor. It smelled of smoke, from the elevator all the way up to my room. Upon entering into my room, the smell of smoke got worse. The decor of the room, is outdated, the bed is totally uncomfortable, and the ashes behind the nightstand, were in perfect form.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your experience was unpleasant. As this hotel’s manager, I can assure you that I have included your feedback in our daily meetings to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
What a sad place.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your stay was not what it should have been. Please accept my apology. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Disastrous I would not recommend this hotel to anyone the taxi fare alone from downtown was $70 and when we arrived the hotel had no rooms available. The manager of the hotel was unavailable and the check in clerk was indifferent to our situation. Additionally there were 5 other couples trying to get their previously booked accommodation at this hotel
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding your check in process is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, my team is retraining on how to manage multiple check ins in a timely matter. The staff and I appreciate your comments, as it will only help us to improve. If you have any additional feedback, we would like to hear it. It would be our pleasure to have you stay wit... read more
Changed my view about extended stay completely there were no extra rooms, we had family but few got room on 1st and few on 3rd floor, in our room a/c not working, rude desk service, no technician, asked us to keep window opened if a/c not working, won't recommend to anyone
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed on what you have described. Please accept my apology. I discussed your comments with the team, and we are reviewing how to handle guest requests and needs. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Less than expected At check in, the front desk person was unfriendly, even rude to those waiting to check in or check out. In the room, used plastic bottles filled with water were left in the refrigerator freezer, the lights beside the bed were burned out and the drain in the bathroom sink did not have a pop-up drain plug to allow water to be filled in the sink.
Business response:
I appreciate you taking the time to write a review of your experience with us. The front desk lack of customer service you described is unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we are retraining on our customer service and communication with guests. I also do apologize for the condition of the room you received during your stay. We strive to give every guest the best "home away from home" experience and I apologized we failed at this for you stay with us. Thank... read more
We'll pass on future visits. Dirty room. Our son is wheelchair bound and uses a ventilator at night. The filter for the vent--which is never dirtied--was filthy overnight. The third floor smelled of smoke, even though we had a non-smoking room. Hotel staff didn't seem very active or present. Sorry we had to stay here.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize about the experience you have described. I met with our staff, and we have reviewed that our staff should show more empathy to our guests and try to accommodate our guests to our best abilities and that your situation is not repeated. I do apologize for the smoke smell in your room. I thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time yo... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.