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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No heat no pillowcases The first room had no heat, the second room had a very pungent smell, the third room had no pillowcases and the bed was extremely uncomfortable and the pillows were too soft, that is after I had to go down the hall and fetch my own from the room with no heat. I had a crick in my neck for 3 days afterwards from such an uncomfortable bed in which I got little sleep. There were also hairs in the bathroom sink and tub something which grosses me out.
Business response:
Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about the desk staff; however, we apologize that your room was as described. Your comments were reviewed by the staff, and we will be checking all guest rooms prior to arrival to make sure your experience is not repeated. Thank you very much for providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Beware of Bad Service This experience was horrible. It took us 30 min to check in because the front desk clerk claimed that the amount Hotels.com charged us did not match the amount of the room. The front desk clerk also claimed that our confirmation email didn't prove that we paid for the room. I had to call the Hotels.com 1-(800) number in order to get my room key. This is my first time booking with Hotel.com and probably my last.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the check in process is truly regrettable. We are very sorry for your experience. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us
It was ok, look around I didn't get the room I booked! Walked in and the room was freezing! No shampoo or conditioner!
Business response:
Thank you for providing us with details about your stay. Please accept our most sincere apologies for the room being cold when you first arrived. Also for your room type request not being honored. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us
The hotel was good for price and location, but no real hotel amenities. Breakfast was a cup of coffee and cereal bar. We had to exchange the towels ourselves, no daily room cleaning.
Business response:
Thank you for the feedback about your stay at our hotel. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Rooms not clean Rooms were not clean and the girl staff were ok. Not much of breakfast choices.
Business response:
Thank you for providing us with details about your stay. I am disappointed that you room wasn't clean and that our grab-and-go breakfast did not meet your expectations. Our housekeeping staff will be addressed on making sure rooms are to standards and are double checked. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Deluxe studio suite Poor excuse for a deluxe suite , room was a nice size that's about it besides the flat screen tv . Bed look like someone slept in it the night before , no bath condiments, no glassware to drink out of, Kitchenette look like something from the 70's and in poor condition. Room just barely passes for cleanliness in my oppion only. When you arrive the hotel has great curb appearance but declines rapidly as you walk the hall to your room. Price was cheap only because I was discounted. I give the hotel barly 3 ... read more
Business response:
Thank you for providing us with details about your stay. Please accept our most sincerest apologies for not explaining to you during your stay about our dish delivery service. We do provide complimentary dishes at the hotel so you can enjoy your stay and enjoy a home away from home environment. I discussed your comments with the team, and we are working diligently to make sure that there is no form of miscommunication. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We... read more
My stay was horrible, I paid for two days and one of the staff members checked me out. That was just ridiculous, I will never stay there again, didn't even get an apology.
Very unsatified with the stay. I questioned the upkeep of the hotel the entire time. The front desk rep was overworked.
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.