Extended Stay America Select Suites - Chicago - Westmont - Oak Brook

John 

on Expedia

9 years ago

What a sad place. 

Peter 

on Expedia

9 years ago

Disastrous I would not recommend this hotel to anyone the taxi fare alone from downtown was $70 and when we arrived the hotel had no rooms available. The manager of the hotel was unavailable and the check in clerk was indifferent to our situation. Additionally there were 5 other couples trying to get their previously booked accommodation at this hotel 

Rahul 

on Expedia

9 years ago

Changed my view about extended stay completely there were no extra rooms, we had family but few got room on 1st and few on 3rd floor, in our room a/c not working, rude desk service, no technician, asked us to keep window opened if a/c not working, won't recommend to anyone 

Disappointed 

on Expedia

9 years ago

Less than expected At check in, the front desk person was unfriendly, even rude to those waiting to check in or check out. In the room, used plastic bottles filled with water were left in the refrigerator freezer, the lights beside the bed were burned out and the drain in the bathroom sink did not have a pop-up drain plug to allow water to be filled in the sink. 

Luke 

on Expedia

9 years ago

We'll pass on future visits. Dirty room. Our son is wheelchair bound and uses a ventilator at night. The filter for the vent--which is never dirtied--was filthy overnight. The third floor smelled of smoke, even though we had a non-smoking room. Hotel staff didn't seem very active or present. Sorry we had to stay here. 

YK 

on Expedia

9 years ago

Never come back As many customers wrote, the receptionist was working very very slow. It was frustrating. Even though we arrived on check in time (3PM), the receptionist told us that the 2 twin bed room was already full. We talked to a manager, then she gave us a deluxe king bed room. But the room had not finished to clean yet, so we were waiting for 30 minutes at the front. Finally, we could enter the room around 4PM, the bathroom was obviously not clean up. 

Karl 

on Expedia

9 years ago

More cons than pros. Room was great for cooking facilities had to ask for equipment. Staff were quite unhelpful, were never available and always had to ring for them, then they would turn up with a frown on their face. Breakfast was muffins and breakfast bars, no milk or bread available. We had quite an experience one night when cooking, we set the fire alarm off (even though fan for cooker, air con and window was open for smoke), I wafted and thought it went off, we ate and went to bed. At around 11pm whilst we were fast ... read more

Anonymous 

on Expedia

9 years ago

Sucks Very rude staff. I will never stay again. The bed was not comfortable. I seen a couple of bugs. Hair was in my bed. The smoke detector had wires hanging out of them. 

Anonymous 

on Expedia

9 years ago

Room smelled really bad. Carpet was really dirty