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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never come back As many customers wrote, the receptionist was working very very slow. It was frustrating. Even though we arrived on check in time (3PM), the receptionist told us that the 2 twin bed room was already full. We talked to a manager, then she gave us a deluxe king bed room. But the room had not finished to clean yet, so we were waiting for 30 minutes at the front. Finally, we could enter the room around 4PM, the bathroom was obviously not clean up.
More cons than pros. Room was great for cooking facilities had to ask for equipment. Staff were quite unhelpful, were never available and always had to ring for them, then they would turn up with a frown on their face. Breakfast was muffins and breakfast bars, no milk or bread available. We had quite an experience one night when cooking, we set the fire alarm off (even though fan for cooker, air con and window was open for smoke), I wafted and thought it went off, we ate and went to bed. At around 11pm whilst we were fast ... read more
Business response:
The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had to experience such an inconvenience with our fire alarm system. To ensure that a situation like yours doesn't happen again, I have implemented additional training and coaching for my entire team. We are also in the process of replacing the entire alarm system. Thank you for sharing your experience with us. I would be happy to speak with you further. We do hope you wi... read more
Sucks Very rude staff. I will never stay again. The bed was not comfortable. I seen a couple of bugs. Hair was in my bed. The smoke detector had wires hanging out of them.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that we did not provide top quality service during your most recent stay with us. As this hotel’s manager, I can assure you that I have taken the necessary steps to ensure your experience will not occur again. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Room smelled really bad. Carpet was really dirty
Business response:
The staff and I read your comments about your stay with us. I am sorry to hear that we were unable to meet and exceed your expectations regarding the condition of your room. In response to your feedback, I am implementing additional training and instruction on housekeeping standards. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Hot Mess. As I said terrible. Filthy rooms, dirty linen, mold on bath walls, paint plaster falling of walls in room. Dingy towels, broken refrigorator, eletrocal outlet not working and very poor service from staff. Propety not up kept. Thugs hanging put around building and in lobby area. Get better service at a neighborhood mission or shelter. I would not recomend anyone to stay there, even as a last resort.
Business response:
John - Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not provide a level of comfort and quality that met or exceeded your expectations. As this hotel’s manager, I can assure you that I have since implemented additional training and security procedures to ensure your experience is not repeated. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a be... read more
DO NOT STAY HERE' My stay was terrible. I had to switch rooms 3 times because the front desk staff got it wrong- first reason was because I was given a non smoking room when I reserved a smoking room, the second reason was because the television didn't work in the next room. We finally settled in the last room, BUT, were interrupted twice the next morning before checkouy time by housekeeping because front desk didn't change me reservation in the system- they just gave us new keys to the room. We checked out the next morning ... read more
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for not meeting or exceeding your expectations during your stay. To ensure that a situation like yours doesn't happen again, my team is has been coached and retrained in room inspections and overall service to ensure we provide the best of quality and service for all of our guests. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opp... read more
Lacked what I have come to expect... Overall hotel was not very clean. Our shower had mildew and some software the bedding smelled like it had not been changed. Breakfast was granola bars?
Business response:
Lisa - Thank you for providing us with details about your stay. Please accept our most sincere apologies for not providing the best of service and quality in regards to the condition of your room. I discussed your comments with the team, and we have taken measures to implement an immediate resolution to ensure this situation does not happen again. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better experience the... read more
Bad Experience I am booking rooms over hotel.com from past 2 years, this is the 1st time I faced so much of issues due to this hotel. I am still not aware the reason behind the issues. My booking was for 2 people for 2 nights in 2 different rooms, it was clearly printed against each guest name still they refused to give another room as their inventory person did the entries wrongly
Business response:
The feedback provided in your review is much appreciated. Please accept our most sincere apologies for any confusion or inconvenience you experienced regarding the reservation bookings. To ensure that a situation like yours doesn't happen again, my team is has been coached to better properly handle third party bookings. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Over booked Not good. Did not get the room I booked. Hotel was over booked. I ended up with a handicap room instead of the original room I booked. Will not use Extended Stay American again....
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not provided with the correct room type upon your arrival. I met with the staff, and we will closely monitor our room inventory and make sure we are accommodating guest requests whenever possible. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.