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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reqursted two queen beds was told there didn't any Then had no cart to take my things to take my things to my room. No hangers the whole trip. And no housekeeper the week had to get are towels , front dest was no help. Breakfast was called grab and go. I'll never stay there again .
Business response:
Thank you for your candid review. We are sorry for the service issue you had and for your disappointment with our breakfast offerings. Your experience is not representative of our usual performance, and we regret falling short of your expectations. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, General Manager
Stay in Westmont Your internet service was horrible. We could not connect and we were on the phone with your IT department for over an hour without resolution. The front desk could only show us how you should be able to connect to the internet so that was a waste of time as well. What was worse was that they didn't "own" the problem but instead, blamed it on "corporate". I was even offered a wifi upgrade and was told someone in the IT department would call our room and this never happened either. Very very disappointed. Woul... read more
Business response:
Thank you for sharing your review. We offer our sincerest apologies for falling short of your expectations, and that we were unable to fix the internet connectivity while you were here. Your feedback is important to us as it will help us improve our service and facilities. We hope you will give us a second chance to impress you on a future visit. Sincerely, General Manager
Poor service The room was not clean, the tub had hair in it from a previous guest and was slimy. The toilet had to be flushed from inside the tank, the room was not stocked with toiletry items. There were no hand y'alls, washcloths, or soap (of any kind). The kitchenette was not properly stocked with kitchen items, not even a coffee pot. The comforter had stains on the underside, the floor was not vacuumed upon our arrival. The front desk was always empty, the continental breakfast was cereal bars and muffins, with a packet ... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
A frustrating experience. We asked about an early check in and they said there were rooms available. So my girlfriend and I head to this hotel a couple hours early and they give us an occupied room! I went back to the desk to tell them and they give us another room with no problem, but this time a maintenence worker randomly walked in the room because apparently the rooms sink was not working properly! I go downstairs again to get a different room, and by this time it was past our original check in time, and they give us a d... read more
Business response:
Tristan, please accept my sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed, so we can prevent these issues from occurring again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
Ac had mold spots, smokers in the non smoking area, strong smell of marijuana and no atendent on duty to complain
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Nasty hotel The toilet wouldn't flush. The floor was dirty the back of the door had sticky old pop or juice on it. The bed was very small and hard as a rock. I had to bring my own bed sheets to feel ok to sleep there. Guest service is very rude. If u have money to go else where please do so. I will never return here
Business response:
Danisha, thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable stay that you deserved. We sincerely apologize for disappointing you in regard to cleanliness and service. We have shared your feedback with our entire team and will use this as a training opportunity to improve our service delivery. Again, we apologize and hope that you will consider us giving us another chance to impress you in the future. Sincerely, General Manager
Need to clean hotel. There was roaches in one room
Very uncomfortable, my first room was 131 which had food unswept and each bed sheet was cover with hair on them. I explained to the front desk and the very nice young lady moved me to room 116 which was a little better but still had hair on yhe sheet. I was very uncomfortable through the not and would probably never vist again. Customer service was amazing but the cleanliness was very unsatisfactory
Wrong room and a bug Reserved a king room with a sleeper sofa and they changed the room to a two queen bed room and I called hotels.com to get things straight then the clerk said my room with the king will be ready the next day. After an hour on with hotels.com I gave in to the two queen room because it was after 11pm and I had drove 400 mi and was tired. I went in the room and saw it was not too clean, fridge was rusty had a smell, there was a big bug on the table.... so never again!!!!
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.