Extended Stay America Select Suites - Chicago - Westmont - Oak Brook

Benjamin 

on Expedia

a year ago

Room 309 seems to be unfinished or really neglected. Dead flies on the counter top and near bathroom sink, the stovetop emitted a gas like smell when in use, overhead fan left burnt odor as well, showerhead had a leak and the drain had a tampax wrapper stuffed in it. The desk in the room wobbled as if it was going to break. The rooms at this extended stay seem to be hit or miss. I paid for the deluxe studio but the previous rooms ive had were more "deluxe" than this one 

George 

on Expedia

a year ago

Poor cleaning, shower faucet was broken. No tissues, 

Luis 

on Expedia

a year ago

when i went into my room bed all messed up , bathroom dirty , garbage on the counter and garbage full. 

Benjamin 

on Expedia

a year ago

Check out always takes unnecessarily long because there is never anyone at the desk. I was also not informed that after purchasing cookware/silverware that we could keep the items and so I left everything in the room. Requested a refund or compensation of some sort but have yet to hear back 

Serenity 

on Expedia

a year ago

Don’t book here The room was disgusting, bathtub was peeling and only had one pillow. The other room they gave us got even worse, the door had no lock, the towels had poop stains, and the sink was gross 

Verlina 

on Expedia

a year ago

There was apparently no staff available. No coffee pot, no phone in room and a barking dog across the hall who barked all night