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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They need to clean there rooms properly
Business response:
Dear Karen, Thank you for your feedback regarding the cleanliness of your room. We sincerely apologize for not meeting your expectations in this regard. Maintaining high standards of cleanliness is a priority for us, and we will address your concerns with our housekeeping team to ensure improvements are made. Your input is invaluable, and we appreciate you bringing this to our attention. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
Notre chambre était degueulasse. Il y avait un kleenex qui traînaient à terre. Lorsque nous avons ouvert le divan lit, il y avait des draps sales jaunes et pleins de cheveux et mienne de chips. Le frigo était plein de liquides gommant. Nous avons dormi une seule nuit et trouver un autre hôtel pour le jour suivant
Business response:
Dear Thomas, Thank you for bringing your experience to our attention. We regret that your accommodations did not meet our cleanliness standards and that you encountered multiple issues during your stay. Your feedback is invaluable as it highlights areas needing improvement. We are dedicated to ensuring a high level of comfort and hygiene for all guests, and we will address these concerns with our housekeeping team immediately. We understand your disappointment and appreciate your understanding as we work towards enhancing ou... read more
Bad place For one night stay it was ok, not good or excellent. If is call extended stay does not show that, no cooking supplies, no silver ware, no toaster. The bathroom was very unkept and does not look good. The tub is very slippery and somebody could get hurt. The reception is very I had to wait about 1/2 hour for somebody to come to the front desk. Also for the internet a room number I had I could not use for internet, they put a different number than the room number and the phone was not working I had to come back to th... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We apologize for the inconvenience you encountered during your stay. Your concerns regarding the lack of cooking supplies, the condition of the bathroom, and the issues with the front desk service have been noted. We strive to provide a comfortable environment, and we regret that we fell short in your case. Please know that your comments will be addressed with our team to improve our services. We appreciate your insights and hope you might consider giving us another chance in ... read more
The check in process was good! However the room was not that clean and had a musty smell. It also was uncomfortable. The bathroom faucet leaked and almost fire hazard. It was close to the event i was going to, so that was good. But i will not stay at this location again.
Business response:
Dear Alithia, Thank you for sharing your experience with us. We sincerely apologize for the cleanliness issues and discomfort you encountered during your stay. Your feedback regarding the room condition and maintenance concerns is concerning and will be addressed promptly with our team. We understand the importance of a comfortable and safe environment for our guests and regret that we did not meet your expectations in this regard. Should you reconsider staying with us in the future, we would welcome the opportunity to provi... read more
Horrible. Dump.
Business response:
Dear Lisa, Thank you for being our guest. Please accept our sincere apologies for falling short of your expectations on this occasion. Our goal is to provide every guest with an exceptional and memorable stay, and it is clear that this was far from your experience. We hope you will give us another chance to make things right and welcome you back for the outstanding stay you deserve.Sincerely,Hotel Management
I WOULD SUGGEST THAT THEY DO A THROUGHOUT CLEANING OF THE ROOMS INCLUDING THE WALLS AT LEAST (TWO TO THREE TIMES A WEEK).. THEY SHOULD INSPECT THE WIRING OR OUTLETS AS SOME SORT OF MAINTENANCE SCHEDULE. UPON MY VISIT I NOTICED THE OUTLET BY THE SINK HAS SOME BLACK BURNT MARK. I NOTICED THE OUTLET BY THE BED DID SOME POPPING WHILE I ATTEMPTED TO SLEEP. IT WAS DIFFICULT FOR ME GETTING TO BED ON THE SIDE I CHOSE BECAUSE THERE IS NO ROOM TO WALK.. I SUGGEST THEY FLIP THE LAYOUT OF THE ROOM THAT WILL BETTER ACCOMMODATE THE ROOM. ... read more
Business response:
Dear DARRYL, We appreciate your detailed feedback regarding your recent visit with us. Ensuring the cleanliness and safety of our rooms is a top priority, and we will address your concerns with our housekeeping and maintenance teams to ensure improvements are made. Your suggestions regarding room layout and hallway cleanliness are noted, and we will consider them for future enhancements. Thank you for bringing these matters to our attention, and we apologize for any inconvenience you experienced. We hope to welcome you back ... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.