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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was not pleased with this Hotel. Front desk reception was not hospitable. The room smelt like cigarettes, the bed was so squeaky and uncomfortable to sleep in. I had reversed the room for 3 nights, after the 1st night I checked out.
Business response:
Dear Jessica, Thank you for choosing us and taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Maintaining cleanliness is our top priority, and we regret falling short of our usual standards. Your comments have been shared with our housekeeping team to ensure more thorough cleaning in the future. Additionally, we apologize for any discomfort caused by the bed and any service lapses from our staff. We are actively working to address these issues and enhance o... read more
Tv not working front desk not answering ,
Business response:
Dear Lorenzo, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with the TV in your room. We apologize that our staff was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
Room 309 seems to be unfinished or really neglected. Dead flies on the counter top and near bathroom sink, the stovetop emitted a gas like smell when in use, overhead fan left burnt odor as well, showerhead had a leak and the drain had a tampax wrapper stuffed in it. The desk in the room wobbled as if it was going to break. The rooms at this extended stay seem to be hit or miss. I paid for the deluxe studio but the previous rooms ive had were more "deluxe" than this one
Business response:
Dear Benjamin, We apologize for your unsatisfactory experience during your stay. Your feedback regarding the condition of your room is concerning, and we will address these issues promptly with our maintenance and housekeeping teams to ensure improvements are made. Providing a comfortable and well-maintained environment is our priority, and we regret if we fell short of your expectations. Please know that we take your comments seriously and appreciate your patience. If you're willing to give us another chance, we'll make eve... read more
Poor cleaning, shower faucet was broken. No tissues,
Business response:
Dear George, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and will take the necessary steps to address the issues you experienced. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel M... read more
when i went into my room bed all messed up , bathroom dirty , garbage on the counter and garbage full.
Business response:
Dear Luis, Thank you for taking the time to give us feedback about your recent stay. We appreciate you being our guest and sharing your observations. We are sorry for the inconvenience you encountered in your room due to oversights by our housekeeping team. We are grateful for the feedback, and it would be our pleasure to welcome you back soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.