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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check out always takes unnecessarily long because there is never anyone at the desk. I was also not informed that after purchasing cookware/silverware that we could keep the items and so I left everything in the room. Requested a refund or compensation of some sort but have yet to hear back
Business response:
Dear Benjamin, You have our assurance your comments will be addressed appropriately. We also apologize for any billing-related concerns you had and if these were not resolved to your satisfaction. Thank you again for bringing this to our attention, and we ask that you reach out to the property's general manager to discuss any discount/refunds for the dishes. Please note that while our staff might not be at the desk at all times, our staff is just a phone call away from the lobby. We want to take great care of our guests but ... read more
Don’t book here The room was disgusting, bathtub was peeling and only had one pillow. The other room they gave us got even worse, the door had no lock, the towels had poop stains, and the sink was gross
Business response:
Dear Serenity, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
There was apparently no staff available. No coffee pot, no phone in room and a barking dog across the hall who barked all night
Business response:
Dear Verlina, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas. Therefore, we are very disappointed that we did not meet these expectations and sincerely apologize for any service issues that impacted your stay, including the disturbance caused by a nearby pet. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. If we had been made aware of this issue during your time with us, we... read more
This place listed on the advertisement that they have free breakfast included. When I checked in I was informed that no breakfast available anymore let alone free. This was disappointing. But, hey, this is not all! I ordered a couple of toys from Amazon, and I could pick up all of them except for one from the front desk. My son was expecting this dinosaur toy. The Amazon delivery person left it by the room's door and had a picture in the system. I was not there the day delivery has been made, but I tried to pick it up the ne... read more
Business response:
Dear Taner, We regret the experience you had while staying with us. Please accept our sincere apologies for the response received when bringing this incident to our hotel's attention. Our team has been working closely to investigate and prevent future incidents of this nature. If we can be of any assistance, please do not hesitate to reach out to us directly at the hotel.Sincerely,Hotel Management
Not a good one. Got to the room and laid down and realized there was gum all under the sheets and was itching all over cause of it. Sheets weren’t changed or cleaned
Business response:
Dear Jonathan, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope ... read more
This place is horrible when we went to our room the carpet was soaking wet we took our shoes off and our socks got wet the room smelt like it was molding and musty they did give us another film but it also had a bad odor and the halls smelt like pot this place is beautiful on the outside but the inside is just horrible !! I would not stay there for free
Business response:
Dear Yvonne, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,H... read more
Don't rent here Roaches, leaking pipes, broken shelving, curtain rod fell and hit my husband in the head. Kitchen sink doesnt have working hot water. ceiling damage, hot plates in kitchen do not work well.light fixture between the 2 beds has a short in it. Bathtub is damaged and therefore a health hazzard to use.
Business response:
Dear Kelly, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.