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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a problem with room, but reception helped and fixed it immediately. Building older, not maintained well, but at least stuff is nice. No breakfast( just coffee and some candy bars)...
Business response:
Dear Bojan, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved. Considering our helpful staff, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management
Dirty, slow service, needs remodel Sticky floor, not cleaned. Elevator & hallway smelling of weed. Front desk many times not there, very slow to respond. Kitchen countertops very delaminated. Nice neighborhood. Have been steady pre-covid customer. Probably will not go there again.
Business response:
Dear Guest, Thank you for choosing us and sharing your experience of your recent visit to our hotel. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting your expectations. Our dedicated housekeeping team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel exper... read more
I will never stay here again
Business response:
Dear Mohammad, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
I waited so long for an employee to help check me in and check out. The room was gross and out dated.
Business response:
Dear Kelsey, Thank you for taking the time to share your feedback with us. We apologize for the long wait times you experienced during check-in and check-out and for any inconvenience this may have caused. We are committed to providing efficient and friendly service, and we will take your feedback into consideration as we work to improve our processes. We will also address your concerns regarding the room with our appropriate team to ensure that our rooms meet the high standards of cleanliness and comfort that our guests exp... read more
Wifi is "included" but, it is never operational. Front desk gives you the option to "upgrade" for a fee. Garbage. Cable doesn't work and front desk provided a number to call - which was not helpful. Dogs barking in the middle of the night, loud people nightly in the hallway. Entire place smells like a smoker's retreat. Take earplugs, double-lock your doors.
Business response:
Dear Nuha, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we will act to avoid such concerns. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
The hotel was very dirty especially the hallways. The hallway smell very mildew.Not House keeper in sight. They gave me a room with a broken refrigerator. Customer service sucks there no one was never at the front desk. Very disappointed
Business response:
Dear Karen, Thank you for being our guest. Our staff works hard to ensure each guest has a great experience; therefore, we regret your concerns with the cleanliness and maintenance of the appliances. We assure you that we will address this to your satisfaction. Also, our front desk team is available 24 x 7 to help you while you are here, but we apologize if this was not your experience. We will look into this so that this lapse is never followed. Please allow us another chance to serve you with better hospitality. Sincerely,... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.