Extended Stay America Select Suites - Chicago - Westmont - Oak Brook

Gerardo 

on Expedia

2 years ago

They didn’t have a room available and nobody has fixed my issue since then. I didn’t stay with them 

Matthew 

on Expedia

2 years ago

We stayed here for a Cubs game. Firstly the staff was personally nice, however I feel like they were faced with limitations beyond their control a bit. Our toilet was clogged up and at one point overflowed. I requested maintenance but there is no maintenance on the weekends so I was forced to get extra towels and a plunger myself to attempt to fix it which I never could. They had no extra rooms available presumably because of all of the live ins that were there. They did comp out last night so they did all they could from th... read more

Tara 

on Expedia

2 years ago

The property is old and in need of a renovation. It was not clean. I was also surprised that an extended stay with access to a hot plate had no cookware at all. Front desk staff was rarely available without calling first. Key cards were given without checking ID when our cards quit working. 

CLAUDIA 

on Expedia

2 years ago

No one was at the front desk when I arrived to check in and waited for 15 minutes after calling the front desk and someone answering from another floor. They came down and assisted. When checking out in the morning there was no one at the front desk and the coffee container was completly empty. I had to call the front desk and they answered from somewhere else. 

Tina 

on Expedia

2 years ago

Easy check in! The young women that checked me in had a bed bonnet on, she was very dirty looking, the facility hallways where not clean, asked for two extra towels never got them! Will never stay at this type of hotel again! 

Anonymous 

on Expedia

2 years ago

How is this hotel even open? I got there and it immediately smelled like funk in the lobby as well as each floor in the hotel. I got there and my room was not ready, which was not professional because I had already reserved my room ahead of time. The hotel overall is dirty and smells once again. The tub was filthy . There are people who live in the hotel so there were men lingering around and I felt unsafe. I did not feel clean in that hotel I didn’t even want to lay down , everything felt dirty. On top of that I couldn’t ev... read more

Lyman 

on Expedia

2 years ago

Front desk staff were often missing. When I first checked in, I was given keys to a room where someone else was staying. Breakfast was very minimal, with only packages of instant oatmeal to combine with hot water and snack bars. No juice, eggs, or other breakfast items were provided. The second room they gave me was clean.