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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the room smelled like smoke, having asthma my lungs hurt instantly. Waiting for 10 mins to even check in. Didn’t get the room I requested.
Business response:
Dear Elizabeth, Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
The room smelled mildew. Black mold around the tub.
Business response:
Dear William, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves ... read more
Been to this hotel quit a few times everytime i come there is a toliet issue always told somebody would come see and never do
Business response:
Dear jalena, We regret that we couldn't give you a better impression of our hotel, and we apologize for the inconvenience caused by the issue with the toilet. We strive to provide well-maintained and comfortable accommodations for all our guests, and we certainly understand how frustrating it can be when maintenance issues arise. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely, Hotel Management
Toilet and TV were broken and the bed was super noisy and uncomfortable.
Business response:
Dear Danielle, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely... read more
They change my room without notifications
Business response:
Dear Beatriz, We appreciate you sharing your feedback. We sincerely apologize for the inconvenience caused by the unexpected change in your room assignment. Please allow us to look into the matter further to determine what went wrong. Thank you for bringing this to our attention. We hope to show you the exceptional experience we are known for during your future visits.Sincerely,Hotel Management
Check in was fine but my key cards didn't work the first time. We were going to stay another day but there was not a soul working the following morning. No breakfast either. Rooms were clean enough but dated (no big deal). Quiet. Ended up checking out in the morning and staying somewhere else the 2nd night
Business response:
Dear Karen, Thank you for choosing our hotel during your recent visit to Chicago. It is disheartening to read that your disappointment outweighs your satisfaction while staying with us. We always strive to provide every guest with the exceptional experience expected of us; however, after reading your detailed feedback, we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next tim... read more
The worst experience I’ve had with a hotel I didn’t receive the room I booked and paid for,they gave me a smaller.I asked for a discount for this inconvenience they put me through and I was told I couldn’t get a discount.I received no accommodations,the room had dirty towels and hair in the sink upon me arriving to the room.the manager was rude and no Wi-Fi service was available,and this place has roaches,I do not recommend this place to anyone
Business response:
Dear Latoya, We apologize for the issues you encountered during your recent stay at our hotel. We take your feedback seriously and are disappointed to hear about the inconveniences you experienced. We regret that we could not provide you with the room you booked and paid for, and we apologize for any confusion or frustration this caused. We understand your request for a discount and will review this matter with our team. We apologize for the cleanliness issues in your room and will address this with our housekeeping staff to... read more
red roof or worse; never again.
Business response:
Dear robert, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.