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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room that we had smelled like cats, which was the worst feature of the place. I realized why when I saw tenants walking their dogs. I liked the kitchen and the location.
Business response:
Dear Mark, Thank you for choosing us and sharing your reviews. It is great to know you were pleased with having a kitchen in your suite and that our location was perfect for your needs. However, we are sorry for the cleanliness concerns that you have shared. Our housekeeping team works hard to keep all the areas fresh and allergen-free after our furry friend checks out. All the rooms are deep cleaned and serviced with utmost care. We are sorry if something is missed in your case. Please allow us to recheck and ensure this is... read more
Staff was almost never at front desk. Bathroom in the room was nasty, only one toilet paper in the room. Their “breakfast” was more like a snack and coffee. Tv not working properly nor phones.
Business response:
Dear Novali, We appreciate you choosing us and providing your feedback. It is disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests. Sincerely,Hotel Management
They didn’t have a room available and nobody has fixed my issue since then. I didn’t stay with them
Business response:
Dear Gerardo, On behalf of our entire team, thank you for staying with us. We hope you will accept our apologies for the confusion with your reservation. After a long travel day, we know how frustrating it can be to encounter an issue during check-in. We are sorry we were not able to accommodate you at this time. Please try us again and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management
We stayed here for a Cubs game. Firstly the staff was personally nice, however I feel like they were faced with limitations beyond their control a bit. Our toilet was clogged up and at one point overflowed. I requested maintenance but there is no maintenance on the weekends so I was forced to get extra towels and a plunger myself to attempt to fix it which I never could. They had no extra rooms available presumably because of all of the live ins that were there. They did comp out last night so they did all they could from th... read more
Business response:
Dear Matthew, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
The property is old and in need of a renovation. It was not clean. I was also surprised that an extended stay with access to a hot plate had no cookware at all. Front desk staff was rarely available without calling first. Key cards were given without checking ID when our cards quit working.
Business response:
Dear Tara, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to all our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We hope to regain your trust and welcome you back the next time your travels bring you to our city.Sincerely,Hotel Management
No one was at the front desk when I arrived to check in and waited for 15 minutes after calling the front desk and someone answering from another floor. They came down and assisted. When checking out in the morning there was no one at the front desk and the coffee container was completly empty. I had to call the front desk and they answered from somewhere else.
Business response:
Dear CLAUDIA, Thank you for your review. We apologize that our front office team fell short of providing you with the excellent service we strive for daily. We do everything possible to ensure our guests are welcomed and have an enjoyable stay, so we're sorry for not being responsive to your needs. We have shared your feedback with our team and have taken measures to ensure this does not happen again. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. We hope to we... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.