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Extended Stay America Select Suites - Cincinnati - Florence - Airport
- Hotels
- Florence, KY
About this business
Location details
40 Cavalier Blvd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arrived at the property and could not check in. There was no staff.
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and not getting any service at the reception desk. That is certainly not the first impression we were aiming for…. We are so sorry for disappointing you. Were you able to use the lobby phone to alert the on-call staff that you needed help?
AWFUL EXPERIENCE The hotel was dirty, the manager's attitude was awful. I asked for extra towel, her response was "we dont have extra towel but I can give you a dirty towel".I found pubic hair in the tub. The entire hotel smelled like smoke. I reserved a non smoking room but was given a smoking room. There was smell of marijuana all over the hotel. That hotel needs to fire the manager and clean that place. I have travel all over and never seen anything so nasty.
Business response:
I'm so disturbed to see your feedback as this is not typical of our staff or services. Thank you for letting us know how we came across during this interaction. I'm so sorry you did not feel valued and respected.
Incompetent management and nasty accommodations I booked two rooms and when I got there they only had me down for one and blamed it on HOTELS.COM. This was a full wknd and I had a hard time getting another hotel. No one offered anything for their error and I ended up booking another location 30 minutes away and then they didn’t know how to refund my money and I had to call my bank to put a dispute on the account. This hotel was nasty and the management was incompetent and I the hotel is not as described. They even had people... read more
Business response:
I'm so terribly sorry that your experience with us was not more pleasantly memorable. Best wishes in all your future travels and lodging.
The entire property smelled like cigarettes! The remote was missing and I called the front desk. She told me I needed to come to the front desk to get a replacement. The replacement was in the package and I had to figure out how to program it. Pillows were missing from the very uncomfortable bed! Never going back!
Business response:
I'm so very sorry for the frustrations and great inconveniences you experienced during this stay. This is not at all the first impression we were aiming for and we are sorry we've disappointed you. Best wishes in all your future travels.
Worst beds -ever! Very bare bones. Beds sucked and someone tried to enter our room at 3:00 am (scared us to death). Beds sounded broken and woke with a very sore back (unusually) won’t do that again!
Business response:
I'm so sorry to hear that you were very disappointed with the bed during your stay with us. We apologize for the inconvenience this caused you and wish you well in all your future travels.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Don’t stay here unless you want a contact high! This is NOT your average hotel. Do not expect someone to be on staff at the front desk 24/7 because they are not. The website says this location is 100% smoke-free that is 100% inaccurate. I did ask for a smoke-free room but the smell of Skunk-weed Marijuana was so overwhelming in the building and especially on my floor that it left the most horrible stench in our room and the entire hotel. Our room was clean but I would definitely not stay here again or recommend it to anyone.
Business response:
I'm so terribly sorry to hear about your experience with this odor. I appreciate knowing how we're coming across so we can address it. Thank you for this feedback.
Not a good stay Rooms were smelling bad with cigarette smoke and no cleanliness at all.
Business response:
Thank you for your comments. It is so unpleasant to smell smoke odors when those odors are offensive to us. We apologize for this and will use your feedback to help us improve.
Extended Stay with Section 8 Families This place was presented as a step above a motel, however this is at best a 1 star motel. It is an extended stay with section 8 families living there. Beds were terrible and A.C. was loud! Stear clear of this place...shame on hotels.com for mis-representing this place!
Business response:
We are sorry to read that you did not get a good impression of our hotel during this stay and we are so sorry we disappointed you. We wish you only the best in your future travels and lodging.
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Airport
How is Extended Stay America Select Suites - Cincinnati - Florence - Airport rated?
Extended Stay America Select Suites - Cincinnati - Florence - Airport has a 3.3 star rating with 999 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Airport open?
Extended Stay America Select Suites - Cincinnati - Florence - Airport is open now. It will close tomorrow at 12:00 a.m.