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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Liked nothing. Property is advertised as pet friendly, but what is not advertised is that there is an additional pet fee. The bathroom was not well kept. Moulding peeled away from wall behind toilet. Mold around bathtub. Not much soundproofing. Entry door to the motel from the back did not work well, required insertion of pass key twice and lifting of handle (depressing handle is the normal procedure). Would not recommend.
Business response:
We appreciate your honest and detailed review, Helmut. We sincerely apologize that were not happy about your stay with us. Our goal is to create a super clean and comfortable stay for all our guests. We hate to see that we may have fell short in this area, and also apologize that the noise levels caused you any inconvenience. We are always looking for ways to improve and will make sure that we address these concerns with our team for immediate action and resolve. Thank you for allowing us to host you and we wish you all the ... read more
After hours check in is a mess. Rooms are dingy and feel unclean, you are better off spending half the money for a cheap motel instead of going here.
Business response:
Hello Nicholas. Thank you for sharing your experience with us. We hate to see that you did not enjoy your time with us due to the issues with the cleanliness of your room. Our team works hard to ensure that we follow a rigorous cleaning schedule and we are so sorry for any inconveniences that this caused. We will make sure that we review these concerns with our team in order to avoid these concerns in the future. Best wishes in all your future travels.
Nobody at the check in had to call on a phone and wait 45 minutes before some one showed up. Will never come back!!
Business response:
Thank you for taking the time to review your stay with us, Thomas. Please accept our sincerest apologies for the check-in delays that you experienced. We know how important your time is during your travels and we apologize for any inconvenience that this caused. We will make sure that we communicate with our front desk team directly so that we can improve in this area for all our future guests.
No shower curtain in bathroom
Business response:
Thank you for taking the time to review your stay with us, Almoustapha. We apologize for this item was overlooked in prepping your room, and will make sure that we communicate this with our housekeeping team in order to avoid this for our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
People live here. I wish I had seen the sign free utilities and no credit check before booking. Bugs, food stuck to floor in elevator, cheap plastic furniture. 2 towels, no coffee pot. Awful
Business response:
Thank you for taking the time to rate your stay, Karen. Please accept our sincerest apologies for the lack of cleanliness that you experienced during your time with us. We are known for our high-level of service and are so disappointed that we fell short during your time with us. We will communicate with our housekeeping team so that we can improve in these areas for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Dirty, unorganized. No staff to check us in. Room wasn’t even ready upon getting here
Business response:
Thank you for taking the time to rate your stay, Jeremey. Please accept our sincerest apologies that your experience was not the exceptional one that we intended for you. Our goal is to create a super clean and comfortable stay for all our guests and we apologize that this did not come through during your time with us. We are always looking for ways to grow and learn and will make sure that we review this with our housekeeping team in order to ensure that we are following the proper procedures before our guests arrive. We ar... read more
Don’t even think about it! This was the worst place we have ever walked into. The smell all over was horrible, mostly stale smoke. This place should definitely not be rated the way it was on line. Positive ratings were extremely unwarranted and misleading. We gagged from the smell when we walked into our room. I would never recommend this place. We stayed long enough to find another place to stay online
Business response:
Thank you for your review, Nancy. We are so sorry to hear that you did not enjoy your time at our hotel. Our goal is to provide an exceptional experience anytime that you are with us, and we are so disappointed to learn that we fell short in delivering this during your visit. We will make sure that we forward your feedback to our team so that we can address these concerns in order to maximize our guest experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for your review, Paul. We are so sorry for any issues that you encountered while visiting our hotel. We do wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 778 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.