Extended Stay America Select Suites - Cleveland - Mentor

Business response:

Dear Guest, We’re glad to hear our team made a positive impression during your stay. Providing friendly and helpful service is always a priority, so it’s great to know that stood out to you. We appreciate you sharing your feedback and will continue working to improve every aspect of the guest experience. We hope to have the opportunity to make your next visit even better. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate your feedback and hope your overall stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We appreciate your kind recognition of our team and are glad they assisted you during your stay. Please accept our sincere apologies if any aspect of your visit did not meet your expectations; guest satisfaction is very important to us. Your comments have been shared with our staff to help guide ongoing improvements. We hope you will consider returning in the future, giving us the opportunity to provide a more seamless and enjoyable experience throughout your ... read more

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are glad to hear that your initial check-in was positive and that you felt welcome. At the same time, we sincerely apologize for the interaction you had when attempting to extend your stay, as this does not reflect the level of service we aim to provide. Your comments have been shared with our team to help improve consistency and professionalism. We hope you will consider returning in the future, allowing us the opportunity to provide a more seamless and ... read more

Business response:

Dear Guests, We are pleased to learn that you had a wonderful stay at Extended Stay America and appreciate your positive feedback. It was our privilege to accommodate you, and we look forward to welcoming you again in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found the bed comfortable and the room peaceful. However, we sincerely apologize for the issues you encountered. These are not the standards we strive to maintain, and we regret that they impacted your stay. Your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. We appreciate your patience and will use your feedback to improve the guest experience moving forward. Sincerely, Hotel Manag... read more

Business response:

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We apologize for falling short of your expectations and appreciate the opportunity to address your concerns. Our team works diligently to maintain a clean and comfortable environment, including deep cleaning suites after extended or pet stays to ensure they are fresh and welcoming for every guest. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this with our housekeeping department. We hope yo... read more