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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Stay awhile at Extended Stay America Select - Cleveland - Mentor! We are the perfect location for business travelers, students, tourists and those relocating to the Cleveland, OH area who need to find a home away from home for several nights, a week, a month or even longer. From our location, you can easily visit local attractions such as Headlands Beach State Park, The Cleveland Museum of Art, West Side Market and the Rock & Roll Hall of Fame. When you stay at an Extended Stay America hotel, you’ll enjoy just the righ... read more
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No
I haven't found a problem yet.
Business response:
Dear Guest, Thank you for staying with us and sharing your feedback. We’re so glad everything has been going smoothly during your visit! It’s always rewarding to hear from guests who are enjoying their stay. Our team at Extended Stay America works hard to create a relaxing and hassle-free experience, and it’s great to know that’s coming through. If you need anything, please don’t hesitate to reach out to the front desk — we’re happy to help. We hope the rest of your stay continues to be just as pleasant!Sincerely,Hotel Manag... read more
Staff is very friendly. I stayed there four days I had cable the first day the next three days I had no cable. I had worked the next two days so I couldn’t address the cable situation because the front desk was closed. my last night there there was a guy at the front desk. That did the best he could trying to get my cable working calling people. At the end of the day at 7 o’clock he offered to give me a new room which I was thankful for, but it was my last night. I didn’t wanna pack up everything and move to a room just to h... read more
Business response:
Dear Guest, Thank you for highlighting our team’s warm hospitality and the cleanliness and comfort you experienced during your stay. We’re sorry for the inconvenience caused by the television and key card issues, and we appreciate your patience. It’s great to know the in-room features and overall value met your expectations. Your feedback has been shared with our maintenance team to help improve the guest experience. We look forward to welcoming you back for a smoother, more enjoyable visit.Sincerely,Hotel Management
It was ok .. until some kid was screaming continuously off and on for hours throughout the night
I like that the front desk staff was attentive, courteous and extremely helpful. .
Business response:
Dear Guest,Thank you for your kind words! We are delighted that you had a positive experience with our front desk staff and their helpfulness. At Extended Stay America, we strive to provide attentive and courteous service to ensure our guests have a comfortable stay. We look forward to welcoming you again soon!Sincerely,Hotel Management
Rooms have been renovated, but not super clean (there were the remnants of a white owl someone had freaked in the trash when we got there, walls slightly dirty, bathroom floor is peel and stick that is more Peel than stick, etc). Beds are very firm. Tv was very dim. Positives are quick booking and check in, tv had Netflix that you could log into, nice staff, easy parking, on-site laundry. Make sure you freeze your own ice in the trays because we couldn’t find an ice maker!
Very clean and quiet
Business response:
Dear Latrice, Thank you for your kind feedback. We are pleased to know that you enjoyed your stay and found the environment peaceful and well-maintained. At Extended Stay America, we are dedicated to offering a comfortable and relaxing atmosphere for our guests. We look forward to welcoming you back for another excellent experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 4.1 star rating with 466 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.