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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall, A1
Business response:
Dear Guest, It is a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit us the next time you are in the area. Sincerely, Hotel Management
There are multiple shopping and dining options within a short distance. Beware that extended stay hotels often have families, including children, living there. The rooms are echo chambers and the walls are thin, so you'll hear everything from the adjacent rooms/hallways.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are glad to hear you appreciated our convenient location near shopping and dining options. However, we are sorry for the noise concerns that impacted your overall time with us. Your comments are important, and we will consider them as we explore ways to enhance guest comfort. We appreciate your insights and hope to have the opportunity to provide an even better experience in the future. Sincerely, Hotel Management
Parking is okay
Really nice stay! Very safe
Business response:
Dear Lillian, It was a pleasure to read your fantastic review of Extended Stay America. We are thrilled to hear that you thoroughly enjoyed your stay. Creating a secure and welcoming environment for our guests is a top priority, and it’s wonderful to know this contributed to your positive experience. We look forward to providing the same level of comfort and hospitality on your next stay. Sincerely, Hotel Management
It got the job done, the beds were awful. The most uncomfortable things I have ever slept on in my life.
Business response:
Dear cindy, Thank you for sharing your feedback. We’re pleased your stay accommodated your needs. However, we regret that the beds did not meet your expectations. We understand how important a restful night’s sleep is, and your comments have been shared with our team to help guide improvements in guest comfort. We hope that future stays provide a far more comfortable experience. Sincerely, Hotel Management
This was a great value compared to other options we explored. The location was good. The only negative was shower curtain was stained and probably should have been replaced. We will seriously consider returning the next time we need accommodations in the area.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 909 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.