This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s was not bad kinda dirty, bed was really small and found stains and ants on floor and bed
Business response:
Dear Guest, Thank you for your feedback. We understand how essential a clean and comfortable environment is for a positive stay, and we regret that your experience fell short of those standards. Creating a welcoming atmosphere remains a top priority, and your comments offer valuable insight into areas that require attention. Please be assured that we take your concerns seriously and will use them to help enhance future guests’ experiences. We appreciate you bringing these matters to our attention and hope to have the chance ... read more
it was good for the reason why i was there. id stay there again
Business response:
Dear Guest, Thank you for staying at Extended Stay America and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit. Sincerely, Hotel Management
No
I haven't found a problem yet.
Business response:
Dear Guest, Thank you for staying with us and sharing your feedback. We’re so glad everything has been going smoothly during your visit! It’s always rewarding to hear from guests who are enjoying their stay. Our team at Extended Stay America works hard to create a relaxing and hassle-free experience, and it’s great to know that’s coming through. If you need anything, please don’t hesitate to reach out to the front desk — we’re happy to help. We hope the rest of your stay continues to be just as pleasant!Sincerely,Hotel Manag... read more
Staff is very friendly. I stayed there four days I had cable the first day the next three days I had no cable. I had worked the next two days so I couldn’t address the cable situation because the front desk was closed. my last night there there was a guy at the front desk. That did the best he could trying to get my cable working calling people. At the end of the day at 7 o’clock he offered to give me a new room which I was thankful for, but it was my last night. I didn’t wanna pack up everything and move to a room just to h... read more
Business response:
Dear Guest, Thank you for highlighting our team’s warm hospitality and the cleanliness and comfort you experienced during your stay. We’re sorry for the inconvenience caused by the television and key card issues, and we appreciate your patience. It’s great to know the in-room features and overall value met your expectations. Your feedback has been shared with our maintenance team to help improve the guest experience. We look forward to welcoming you back for a smoother, more enjoyable visit.Sincerely,Hotel Management
I like that the front desk staff was attentive, courteous and extremely helpful. .
Business response:
Dear Guest,Thank you for your kind words! We are delighted that you had a positive experience with our front desk staff and their helpfulness. At Extended Stay America, we strive to provide attentive and courteous service to ensure our guests have a comfortable stay. We look forward to welcoming you again soon!Sincerely,Hotel Management
It was ok .. until some kid was screaming continuously off and on for hours throughout the night
Rooms have been renovated, but not super clean (there were the remnants of a white owl someone had freaked in the trash when we got there, walls slightly dirty, bathroom floor is peel and stick that is more Peel than stick, etc). Beds are very firm. Tv was very dim. Positives are quick booking and check in, tv had Netflix that you could log into, nice staff, easy parking, on-site laundry. Make sure you freeze your own ice in the trays because we couldn’t find an ice maker!
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 978 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.