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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comparing this property to the extended stay in merillville, this one feels a little more bare bones. Comfortable enough but front office closed most of the time, no coffee station, no shampoo. Hard chairs instead of comfortable ones etc. Fire alarm went off frequently due to someone burning food repeatedly, which of course has a bit more to do with the clientele. Comfortable bed and clean room. Someone on the 2nd floor was making a ridiculous amount of noise for hours; sounded like they were playing with a box of rocks or m... read more
Business response:
Dear John, Thank you for your feedback and for choosing our hotel. We're glad you found your room comfortable and clean. However, we apologize for any inconvenience you experienced during your stay. We appreciate your observations and are continuously working to improve our guest experience. Your comments regarding the amenities and noise disturbances have been duly noted and will be addressed with our team to ensure a more comfortable and enjoyable stay for all our guests. We are committed to enhancing our offerings and pro... read more
It was exactly as stated in the name: for extended people not someone for 2 nights. We were just visiting in town and missed the amenities that a normal motel has. If I were staying for a week then it would have been fine.
Business response:
Dear Darlene, Thank you for choosing to stay with us. We are glad to hear that you enjoyed your overall stay. However, we apologize for any disappointment you may have experienced with our in-suite amenities. Our suites are designed for guests staying multiple nights and desiring home-like living, and these guests often bring their own bath amenities, such as hairdryers and toiletries. Nevertheless, we do provide these items at the front desk, and they are available and complimentary anytime. Kitchenware for your suite is al... read more
We didnt have enough towels. The cable TV would go on and off. Trying to call the front desk,but know one would answer the phone. The walls had dust on them above the microwave. The other walls had dirty spots on them.The bed was awful. It needs replaced. The mattress had a sinkhole and the bottom of the bed. When I laid down to go to sleep I felt like I could fall out of bed. Due to the mattress. I have stayed in Extended stays before and this one was the wost. .
Business response:
Dear Tonda, Thank you for reviewing our hotel. Please accept our apologies for not exceeding all of your expectations. We are sorry that you had some issues in your room; this is unacceptable by our standards. Our staff takes great pride in their services, and we regret any oversight on their part. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hosp... read more
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 893 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.