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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was friendly. The price was very affordable. I have never been in a room this clean! We had a blacklight with us and decided to look around. We found a couple spots on the bathroom sink and a couple in the kitchen sink. However, I've never been in a room without a coffee pot. Stove and refrigerator, yes. Coffee pot and toiletries, no.
Business response:
Dear Tammy, Thank you for your feedback. We're thrilled to hear you found the room exceptionally clean and team-friendly. At Extended Stay America, we strive to offer great value. We appreciate your comments on the amenities and will consider them for future improvements. We hope to welcome you back soon.Sincerely,Hotel Management
The hotel itself was fine. It is a non-smoking hotel, but there was always a crowd of other patrons smoking by the outside door, and that smoke filled the whole first floor, including our room which was a fair distance from the door. I think a lot of people live here full time. The room and hallways were clean and the one staff person I interacted with was nice. I did try to get a 2nd room card after checking in and there was no one at the desk. It wasn't late, about 8:30pm. I tried calling the number on a sign and no one an... read more
Nice
Business response:
Dear Abdelkader, Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay at Extended Stay America. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful experience.Sincerely,Hotel Management
Thanks
Dina at the front desk is fantastic to deal with! Friendly and professional… Hotel is in a convenient place 5 mins from the beach by car “in Ohio”! Great choice’s that we will make again..
Business response:
Dear Sly, Thank you for recognizing Dina's exceptional service at Extended Stay America! Ensuring every guest has a wonderful stay is our priority. We're delighted our location was convenient for you and appreciate your feedback. We look forward to welcoming you back soon and wishing you another fantastic stay!Sincerely, Hotel Management
No late night or early morning staff.
Business response:
DearChristopher, Thank you for taking the time to write a review of your stay. We apologize for any inconvenience caused by our staffing schedule. We ensure our guests can access assistance throughout their stay and regret we fell short. Your feedback is valuable, and we will explore options to enhance our service availability. Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 978 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.