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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Simple It was fine.
My first experience with Extended Stay. While it was a good stay & I have no complaints, I don’t expect to stay again when traveling alone only because there is no one at the desk all night.
Business response:
Dear Cynthia,Thank you for sharing your thoughts on your stay with us at Extended Stay America. We are glad to hear you had a positive experience overall. We understand your concern about the front desk availability and appreciate your feedback. Should your travel needs change, we hope you will consider staying with us again.Sincerely,Hotel Management
No staff at check in
Business response:
Dear Michael, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the check-in process. This is not reflective of the level of service we strive to provide. We will review this situation with our team to ensure that such issues are promptly addressed in the future. Your feedback is important to us, and we hope to have the opportunity to serve you better on a future visit.Sincerely,Hotel Management
This is a great motel. Lots of people here are long term and peaceful. No rif raf or druggies camping out trying to find somewhere to get high. Staff is extremely polite, kind, and willing to go above and beyond. Great people at a great hotel
Clean very friendly staff
Business response:
Dear Jinniska,Thank you for taking the time to share a review of your recent stay at Extended Stay America. We know how important it is to stay in a clean, comfortable, and well-maintained suite, and our team works diligently to ensure our property stays fresh and clean for our guests. Thank you for recognizing our commitment and hospitality. It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Quiet place and relax
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 909 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.