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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Thanks
Dina at the front desk is fantastic to deal with! Friendly and professional… Hotel is in a convenient place 5 mins from the beach by car “in Ohio”! Great choice’s that we will make again..
Business response:
Dear Sly, Thank you for recognizing Dina's exceptional service at Extended Stay America! Ensuring every guest has a wonderful stay is our priority. We're delighted our location was convenient for you and appreciate your feedback. We look forward to welcoming you back soon and wishing you another fantastic stay!Sincerely, Hotel Management
No late night or early morning staff.
Business response:
DearChristopher, Thank you for taking the time to write a review of your stay. We apologize for any inconvenience caused by our staffing schedule. We ensure our guests can access assistance throughout their stay and regret we fell short. Your feedback is valuable, and we will explore options to enhance our service availability. Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely,Hotel Management
No hair dryer, coffee maker, red to change the mattress, no shampoo
Business response:
Dear Rene, Thank you for sharing your experience at Extended Stay America. We apologize for not meeting the expectations you encountered regarding the coffee maker. We will pass on your comments to consider in the future as we are continually striving to ensure satisfaction with our guests' needs. The hairdryers and toiletries can be collected at the front desk upon request. We are sorry if we missed out on this information during check-in. We will ensure a well-informed going forward. Your feedback is valuable, and we'll wo... read more
I chose this property and area because I thought it would be up to par with cleanliness and a more inviting atmosphere. The beds weren’t stable, floors dirty underneath the beds, smell of weed in the hallway, bed frames dirty, not enough towels for the number of guests in my room and not enough lighting in the room.
Business response:
Dear Dawn, We appreciate your feedback about our hotel. We are sorry to read that you were disappointed with the cleanliness and the bed in your room. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Your feedback helps us understand our guest experience better, and we are committed to using this insight to enhance your next stay. We hope you will give us another chance to impress you. Thank you for sharing your comments. Sincerely,Hotel Mana... read more
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 909 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.