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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk excellent. Fire pits nice way to wind down the evening
Business response:
Dear Dean, Thank you for your positive feedback about Extended Stay America. We're delighted to hear that you enjoyed the fire pits and found our front desk staff excellent. It's great to know these aspects of your stay contributed to a pleasant experience. We look forward to welcoming you back for another relaxing visit.Sincerely,Hotel Management
Adequate and served the purpose. I’m not one to complain so here goes. Room has a strong smell. Probably something to mask the old smoke smell. It wasn’t all bad. There were no cups, plates, glasses, silverware, etc to go along with the extended stay idea and the kitchenette. I had to ask for shampoo as it’s not normally supplied. That said the staff was friendly and cooperative and allowed me an extra hour at check out so no worries there.
Business response:
Dear Fred,Thank you for staying at Extended Stay America and sharing your experience. We would like to inform you that our kitchenware is kept at the front desk to ensure cleanliness, and our team will deliver it to you when needed. We work hard to provide the best and cleanest environment for all our guests; therefore, we apologize for falling short of this during your stay. We have shared the feedback with our housekeeping team to ensure all our suites are clean and fresh upon our guest’s arrival. We hope you will give us ... read more
I like the property very nice
Business response:
Dear Andrea, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay and found the property very nice. We hope to welcome you back to Extended Stay America on your next visit.Sincerely,Hotel Management
I wasn’t prepared to find no drinking water disposable cups.
Business response:
Dear Debra, Thank you for your feedback. We regret any inconvenience caused by the lack of disposable cups for drinking water. While we strive to provide essential amenities, we recommend contacting the front desk for any additional needs during your stay. We appreciate your understanding and look forward to serving you better on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 909 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.