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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I enjoyed my dtay, was treated as a priority by hotel staff & management.
Business response:
Thank you, Antonio, for your wonderful review! We are thrilled to hear that you had such a positive experience and that our staff and management made you feel like a priority during your stay at Extended Stay America. It is our goal to ensure every guest feels valued, and we’re glad we achieved that with you. We look forward to welcoming you back!Sincerely,Hotel Management
Simple It was fine.
My first experience with Extended Stay. While it was a good stay & I have no complaints, I don’t expect to stay again when traveling alone only because there is no one at the desk all night.
Business response:
Dear Cynthia,Thank you for sharing your thoughts on your stay with us at Extended Stay America. We are glad to hear you had a positive experience overall. We understand your concern about the front desk availability and appreciate your feedback. Should your travel needs change, we hope you will consider staying with us again.Sincerely,Hotel Management
No staff at check in
Business response:
Dear Michael, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the check-in process. This is not reflective of the level of service we strive to provide. We will review this situation with our team to ensure that such issues are promptly addressed in the future. Your feedback is important to us, and we hope to have the opportunity to serve you better on a future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 978 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.