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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Stay awhile at Extended Stay America Select - Cleveland - Mentor! We are the perfect location for business travelers, students, tourists and those relocating to the Cleveland, OH area who need to find a home away from home for several nights, a week, a month or even longer. From our location, you can easily visit local attractions such as Headlands Beach State Park, The Cleveland Museum of Art, West Side Market and the Rock & Roll Hall of Fame. When you stay at an Extended Stay America hotel, you’ll enjoy just the righ... read more
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No clear indicator of the lobby location.
Business response:
Dear Rita, Thank you for choosing Extended Stay America and posting your review. We thank you for the positive feedback and for recommending us to other travelers. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for bringing to our attention about not having a clear indicator of the lobby so we can look into it. We hope to welcome you again soon. Sincerely,Hotel Management
quiet and convenient for my stay
This place is clean and quiet. However it really is for people who plan to stay there a week or two. The room didn't have tissues but had soap. It has the bare necessities.
Business response:
Dear Cheryl, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Please know that for future travel, we provide complimentary toiletries, and our front desk staff is always available to assist with any issue. Thank you for allowing us to host your visit, and we hope to provide you with another gre... read more
Stayed here because it was inexpensive, you get what you pay for. Toilet paper and soap provided. No breakfast, shampoo. Kitchenette, but no dishes, pans, anything. Limited desk staff.
Business response:
Dear Tammy, Thank you for being our guest. We are sorry for any confusion about our dishware policy and for the disappointment you experienced with our breakfast options. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring them to your suite upon request. We have taken note of your feedback and have shared it with our team for future improvement. Please know our front desk is staffed around the clock and is happy to assist you while you are here. We appreciate your busines... read more
Inside has a weird smell
Business response:
Dear Albert, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our long-term guest stays so the suites will be allergen-free and fresh smelling for our guests. We appreciate your feedback to ensure future guests are not similarly impacted. We hope to host you again for the better experience you deserve.Sincerely,Hotel M... read more
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 4.1 star rating with 455 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.