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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trip was good, just a couple things could be better. Smoke alarm went off 2 nights in a row at 11:30, very much interrupted our sleep. They need to get on people about cleaning up after their pets, quite a bit of dog poop hanging out around the green spaces of the building. I have a dog and pick up after her, it is just unhealthy to leave that stuff. Also since it is an extended stay there are people ahnging out by the entrances quite a bit of the time.
I didn’t know you had to pay for your dishes and coffee maker. I didn’t see that when I made the reservations. I’ve never heard of a hotel that makes you pay for every little thing And then once you pay for it it’s yours you own it. They wouldn’t let me just use a little coffee maker for a couple days. They said I had to pay $30 and then it was mine.
Very clean outside and inside
Business response:
Thank you for being our guest and letting us provide you with an overall comfortable stay, William. We hope that our hotel was able to meet your needs during your visit.
Business response:
Thank you for taking the time to rate your stay with us, Linda! We are so happy that you enjoyed such a phenomenal time with us! We look forward to welcoming you back the next time your travels bring you this way!
Check in lady Yasmin was really nice. Room smelled terrible. Smelled like fish..eww! Only had 1 towel and no wash towel.
Business response:
Thank you for taking the time to review and rate your stay with us, Linda! We appreciate your constructive feedback and apologize for any issues that this created. We are always looking for ways to improve and will use your feedback to do just that.
Front desk manager and employee where beyond kind and all in all just great people! Will definitely be booking again soon!
Business response:
Thank you for allowing us to host you. We are so happy that you enjoyed such a phenomenal stay with us, Shannon! We strive to deliver an exceptional guest experience and we are so happy to see that you noticed! Please come back to see us again soon!
Staff were very helpful and kind.
Business response:
Thank you so much for taking the time to share your experience with us, Wendell. We couldn't be more pleased than to see that our team did such a wonderful delivering exceptional customer service. We would love to see you again the next time the need arises!
Business response:
Thank you for taking the time to review your stay with us, Angelic. We are so happy that you enjoyed your time at our hotel! We hope to see you again soon!
Think twice! It was not a very comfortable stay. I would not stay there again.
Business response:
Thank you for your rating, Melinda. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 893 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.