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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Stay awhile at Extended Stay America Select - Cleveland - Mentor! We are the perfect location for business travelers, students, tourists and those relocating to the Cleveland, OH area who need to find a home away from home for several nights, a week, a month or even longer. From our location, you can easily visit local attractions such as Headlands Beach State Park, The Cleveland Museum of Art, West Side Market and the Rock & Roll Hall of Fame. When you stay at an Extended Stay America hotel, you’ll enjoy just the righ... read more
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you so much for your wonderful rating, Deniqua! We hope to see you again soon!
Not worth the price or the hassle As soon as I was let into my room I noticed that housekeeping had not done a good job cleaning it. My floors were all still covered in dirt. There is free WiFi but if you want internet that actually works and to connect to more than one device, you have to pay for it. Housekeeping is only once every 2 weeks, unless you pay extra. You cannot get new towels unless you pay extra. The bed was more like a cot and your walls are extremely thin. I was threatened to have my room blocked because they... read more
Business response:
Thank you for your very detailed review. We are disheartened to see that you experienced so many issues during your time with us. We work hard to provide a stay that is affordable, clean, and pleasant - and are so sorry if this did not happen for you. Regarding the amenities, many of our methods differ from that of most hotels because we believe in passing the savings down to our guests. We are so sorry if we failed to satisfy your expectations but hope that your future travels are wonderful ones.
Business response:
We are so happy to know that you enjoyed your stay with us! We loved having you and look forward to seeing you the next time your travels bring you our way!
Excellent stay For the price i was expecting a very low quality hotel and i couldn't have been further from the mark. Updated appliances and excellent customer service coupled with decent internet made for a comfortable 2 week stay. I would definitely recommend this hotel. What won me over the most is the lady i worked with at the front desk, she was extremely nice and accommdating. She deserves a raise guaranteed.
Business response:
We really appreciate your kind words, James. Thank you so much for taking the time to share your experience - and we are so happy that you enjoyed such a lovely stay. It was a pleasure hosting you and we look forwarding to seeing you again the next time you come our way!
Business response:
Thank you for reviewing your stay with us, Greg. We hope your overall stay met your needs and that you'll come again to see our improvements.
The double beds seemed similar to a pull out bed. Squeaked and creaked with any movement. But you get what you pay for. Not bad overall.
Business response:
Thank you for your review. We are so sorry for the issues that you had during your stay due to the problems with the bed. We will use your feedback to help us improve for all our future guests.
Business response:
Thank you for the good rating and for staying here with us, Luis. We hope to see you again the next time your travels bring you to the area.
Location is good. Rooms are fine, like the kitchen.
Business response:
Thank you so much for the terrific rating! We are thrilled to see that you enjoyed such a great stay! Please come back and visit us soon!
Very economical and clean, no frills, great for work or layovers.
Business response:
Thank you so much for your kind comments and great review, David! We are so pleased that you enjoyed your time with us and hope you come back to see us again!
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 4.1 star rating with 455 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.