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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was easy to get to and there was places to eat near by.
Business response:
Thank you so much for your wonderful rating and review! We would love to see you again the next time you come our way!
The area is quite nice, but exterior signage is lacking.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Business response:
We are so happy to see that you enjoyed your time with us, Suzanne! We truly appreciate you taking the time to rate us! Please come back to see us soon!
Business response:
We are pleased you had an overall pleasant stay with us. Thank you for allowing us to host you and we wish you all the best in your travels.
As always Pam and her staff went above and beyond to make sure our stay was pleasant.
Business response:
Wow! We love to hear such kind words about our team! They will be ecstatic to know that you enjoyed such a great stay, Tina! We love hosting you and can't wait to see you again the next time you are this way!
Business response:
We are so happy to see that you enjoyed your time with us, Heather! We truly appreciate you taking the time to rate us! Please come back to see us soon!
Front desk/late arrival we arrived late and no front desk clerk had to call and have night clerk come check us in. Keys to one room didn’t work so had to go back and call again to have night clerk come back. We left next morning early and got back late that night and no new towels was told we had to wait until the office was open the next day to get fresh towels problem was we where checking out before it opened which would mean no towels. So I actually caught the night clerk and he gave us towels but if not we would not hav... read more
Business response:
Thank you for your detailed and candid review, Scott. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 901 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.