This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
As always Pam and her staff went above and beyond to make sure our stay was pleasant.
Business response:
Wow! We love to hear such kind words about our team! They will be ecstatic to know that you enjoyed such a great stay, Tina! We love hosting you and can't wait to see you again the next time you are this way!
Business response:
We are so happy to see that you enjoyed your time with us, Heather! We truly appreciate you taking the time to rate us! Please come back to see us soon!
Business response:
We are so happy to see that you enjoyed your visit! We truly appreciate you taking the time to rate us! Please come back to see us soon!
Business response:
Thank you so much for your wonderful rating, Deniqua! We hope to see you again soon!
Business response:
We are so happy to know that you enjoyed your stay with us! We loved having you and look forward to seeing you the next time your travels bring you our way!
Excellent stay For the price i was expecting a very low quality hotel and i couldn't have been further from the mark. Updated appliances and excellent customer service coupled with decent internet made for a comfortable 2 week stay. I would definitely recommend this hotel. What won me over the most is the lady i worked with at the front desk, she was extremely nice and accommdating. She deserves a raise guaranteed.
Business response:
We really appreciate your kind words, James. Thank you so much for taking the time to share your experience - and we are so happy that you enjoyed such a lovely stay. It was a pleasure hosting you and we look forwarding to seeing you again the next time you come our way!
Business response:
Thank you for reviewing your stay with us, Greg. We hope your overall stay met your needs and that you'll come again to see our improvements.
Front desk/late arrival we arrived late and no front desk clerk had to call and have night clerk come check us in. Keys to one room didn’t work so had to go back and call again to have night clerk come back. We left next morning early and got back late that night and no new towels was told we had to wait until the office was open the next day to get fresh towels problem was we where checking out before it opened which would mean no towels. So I actually caught the night clerk and he gave us towels but if not we would not hav... read more
Business response:
Thank you for your detailed and candid review, Scott. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
Not worth the price or the hassle As soon as I was let into my room I noticed that housekeeping had not done a good job cleaning it. My floors were all still covered in dirt. There is free WiFi but if you want internet that actually works and to connect to more than one device, you have to pay for it. Housekeeping is only once every 2 weeks, unless you pay extra. You cannot get new towels unless you pay extra. The bed was more like a cot and your walls are extremely thin. I was threatened to have my room blocked because they... read more
Business response:
Thank you for your very detailed review. We are disheartened to see that you experienced so many issues during your time with us. We work hard to provide a stay that is affordable, clean, and pleasant - and are so sorry if this did not happen for you. Regarding the amenities, many of our methods differ from that of most hotels because we believe in passing the savings down to our guests. We are so sorry if we failed to satisfy your expectations but hope that your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 948 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.