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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hair dryer, coffee maker, red to change the mattress, no shampoo
Business response:
Dear Rene, Thank you for sharing your experience at Extended Stay America. We apologize for not meeting the expectations you encountered regarding the coffee maker. We will pass on your comments to consider in the future as we are continually striving to ensure satisfaction with our guests' needs. The hairdryers and toiletries can be collected at the front desk upon request. We are sorry if we missed out on this information during check-in. We will ensure a well-informed going forward. Your feedback is valuable, and we'll wo... read more
Comparing this property to the extended stay in merillville, this one feels a little more bare bones. Comfortable enough but front office closed most of the time, no coffee station, no shampoo. Hard chairs instead of comfortable ones etc. Fire alarm went off frequently due to someone burning food repeatedly, which of course has a bit more to do with the clientele. Comfortable bed and clean room. Someone on the 2nd floor was making a ridiculous amount of noise for hours; sounded like they were playing with a box of rocks or m... read more
Business response:
Dear John, Thank you for your feedback and for choosing our hotel. We're glad you found your room comfortable and clean. However, we apologize for any inconvenience you experienced during your stay. We appreciate your observations and are continuously working to improve our guest experience. Your comments regarding the amenities and noise disturbances have been duly noted and will be addressed with our team to ensure a more comfortable and enjoyable stay for all our guests. We are committed to enhancing our offerings and pro... read more
I chose this property and area because I thought it would be up to par with cleanliness and a more inviting atmosphere. The beds weren’t stable, floors dirty underneath the beds, smell of weed in the hallway, bed frames dirty, not enough towels for the number of guests in my room and not enough lighting in the room.
Business response:
Dear Dawn, We appreciate your feedback about our hotel. We are sorry to read that you were disappointed with the cleanliness and the bed in your room. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Your feedback helps us understand our guest experience better, and we are committed to using this insight to enhance your next stay. We hope you will give us another chance to impress you. Thank you for sharing your comments. Sincerely,Hotel Mana... read more
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 978 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.