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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pretty quiet and private.
My usual hotel that I stay at was overbooked and I had never stayed here before I really like the fact that kitchens are available so I don’t have to spend more money on food. I will be returning again
Staff was extremely friendly and helpful. However, the sheets on our bed had stains on them, the bed sounded like it was ready to collapse at any moment. And the sink had a dirty used bar of soap sitting next to it when we arrived. Location is convenient, extremely close to a lot of things. Just maybe a little more attention to cleanliness before new guest arrival.
Room was clean except someone left dirty wash cloths behind the bathroom door and room was not ready at check in time. Would like to have a coffee pot in the room.
Clean, to the point, noisy
The security that they provided. Everyone was friendly and helpful.
Trip was good, just a couple things could be better. Smoke alarm went off 2 nights in a row at 11:30, very much interrupted our sleep. They need to get on people about cleaning up after their pets, quite a bit of dog poop hanging out around the green spaces of the building. I have a dog and pick up after her, it is just unhealthy to leave that stuff. Also since it is an extended stay there are people ahnging out by the entrances quite a bit of the time.
I didn’t know you had to pay for your dishes and coffee maker. I didn’t see that when I made the reservations. I’ve never heard of a hotel that makes you pay for every little thing And then once you pay for it it’s yours you own it. They wouldn’t let me just use a little coffee maker for a couple days. They said I had to pay $30 and then it was mine.
Think twice! It was not a very comfortable stay. I would not stay there again.
Business response:
Thank you for your rating, Melinda. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 978 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.