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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it was ok
Business response:
Thank you for your feedback and review, Teddi. We hope that our accommodations met your needs, and would love to see you again the next time you need a simple, basic, and comfortable stay.
Quick stop Very clean, excellent customer service. Awesome kitchenette. Bed uncomfortable due to rail in the base.
Business response:
Wow! Thank you so much for the incredible rating and review, Mary! We do, however, apologize for the issues you had with the bed. We will forward this feedback to upper management as we are always looking for ways to improve.
Everything was great
Business response:
Thank you so much for your thoughtful review, Olivia. We are so happy to see that you enjoyed your overall stay and appreciate your feedback. We hope to see you again soon the next time you are in the area!
It was a basic and clean room but it felt odd. The entry way made it feel overly unfriendly. My children were so uncomfortable that we drove home 3 hours late into the night rather than stay there.
Business response:
We appreciate your rating and review. We hate to see that we fell short in delivering an exceptional experience for you and your family. Our team works hard to make your stay feel like home and we apologize that this did not happen for you. We would love another chance to show you a much better experience the next time your travels bring you this way.
Business response:
Thank you for your rating, Erin. We appreciate you choosing WoodSpring Suites for your traveling needs and hope that you our accommodations fit your needs. We would love to welcome you back the next time your travels bring you this way. We wish you nothing but safe and happy travels in the future.
Business response:
Thank you for taking the time to rate your stay. We truly appreciate you sharing this with us as we value the opinions of all our guests. We would love another chance to show you a great experience the next time your travels bring you this way!
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 893 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.