Extended Stay America Select Suites - Cleveland - Mentor

Business response:

Dear Albert, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our long-term guest stays so the suites will be allergen-free and fresh smelling for our guests. We appreciate your feedback to ensure future guests are not similarly impacted. We hope to host you again for the better experience you deserve.Sincerely,Hotel M... read more

Business response:

Dear Troy, Thank you for choosing us and posting such kind comments about our hotel. We make every effort to provide service above and beyond your expectations. Hearing that your overall stay was good means we had accomplished our goal and have delivered you the value and experience you expect and deserve. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon. Sincerely,Dear Troy, Thank you for choosing us and posting such kind comments about o... read more

Business response:

Dear richard, Thank you for choosing Extended Stay America and posting your review. We want to thank you for the positive feedback and for recommending us to other travelers. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management