This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was exactly as stated in the name: for extended people not someone for 2 nights. We were just visiting in town and missed the amenities that a normal motel has. If I were staying for a week then it would have been fine.
Business response:
Dear Darlene, Thank you for choosing to stay with us. We are glad to hear that you enjoyed your overall stay. However, we apologize for any disappointment you may have experienced with our in-suite amenities. Our suites are designed for guests staying multiple nights and desiring home-like living, and these guests often bring their own bath amenities, such as hairdryers and toiletries. Nevertheless, we do provide these items at the front desk, and they are available and complimentary anytime. Kitchenware for your suite is al... read more
My room was ok. I didn't like the smell. Smelled like old laundry and animals. I sprayed my own Lysol and got it smelling great. I'm don't complain. I just figure out a solution. No complaints with Travelocity. They are great and have been so for years. I can depend on them..!
No clear indicator of the lobby location.
Business response:
Dear Rita, Thank you for choosing Extended Stay America and posting your review. We thank you for the positive feedback and for recommending us to other travelers. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for bringing to our attention about not having a clear indicator of the lobby so we can look into it. We hope to welcome you again soon. Sincerely,Hotel Management
quiet and convenient for my stay
We didnt have enough towels. The cable TV would go on and off. Trying to call the front desk,but know one would answer the phone. The walls had dust on them above the microwave. The other walls had dirty spots on them.The bed was awful. It needs replaced. The mattress had a sinkhole and the bottom of the bed. When I laid down to go to sleep I felt like I could fall out of bed. Due to the mattress. I have stayed in Extended stays before and this one was the wost. .
Business response:
Dear Tonda, Thank you for reviewing our hotel. Please accept our apologies for not exceeding all of your expectations. We are sorry that you had some issues in your room; this is unacceptable by our standards. Our staff takes great pride in their services, and we regret any oversight on their part. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hosp... read more
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 978 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.