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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Stay awhile at Extended Stay America Select - Cleveland - Mentor! We are the perfect location for business travelers, students, tourists and those relocating to the Cleveland, OH area who need to find a home away from home for several nights, a week, a month or even longer. From our location, you can easily visit local attractions such as Headlands Beach State Park, The Cleveland Museum of Art, West Side Market and the Rock & Roll Hall of Fame. When you stay at an Extended Stay America hotel, you’ll enjoy just the righ... read more
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us. We are glad our accommodations met your needs during this stay.
It has a new refrigerator and bathroom.And the staff here in Mentor are very helpful and very friendly people.
Business response:
Hi, Alex! We are thrilled to see that our accommodations met your needs so beautifully - and that our amazing staff did such an amazing job making your stay exceptional! Thank you so much for choosing WoodSpring Suites and we look forward to welcoming you back in the future!
BEDDING The bed was okay until I pulled the covers back in it was a dried up blood stain in the covers
Business response:
We are terribly sorry to learn of your experience with the bedding, Chelsea. Our staff performs a thorough cleaning after each guest leaves and we are so sorry that this was overlooked. We will make sure that the property is aware of this matter so that we can have it addressed. We apologize for any inconvenience that this caused during your time with us.
Never stay below unruly people We had a problem with another hotel guest. It was disappointing that we could not get a hold of anyone unless there was a maintenance emergency or lost a key card to our room. Maybe they should look into having someone at desk 24/7 to help guests with problems other than emergencies. We will stay again but will make sure we are on 3rd floor.
Business response:
Thank you for taking the time to review your stay at our hotel. We are extremely sorry to see that you experienced so many noise disruptions and that it took away from your amazing experience. Also, since we are more of an extended stay, we offer limited front desk hours. We know that this is not what most guests are used to and we will use your feedback to address these issues at the property level. Thank you so much for letting us know how we are coming across we are so grateful that you chose WoodSpring Suites for your tr... read more
Business response:
We're so glad you enjoyed your stay with us, Odayza!Thank you for the terrific rating!
This place is bare bones for sure. It is an extended stay place but has no amenities. We booked on Expedia and a couple of days later I received an email that explained that the kitchen had no dishes, pots and pans, coffee maker or toaster; there was no linen or housekeeping service; and that their desk has shortened hours. My fault for not going to their website before booking; however, if you are going to put the words “in suite kitchen” on Expedia, then also be honest that the kitchen is completely unusable unless you bri... read more
Business response:
Thank you so much for this very detailed review of your stay. We apologize that you were not aware of our unique amenity offerings. We allow our guests to create a more personalized experience and only pay for the items that they wish to use. We know that this is not what most guests are used to - and we are sorry that this was not made more clear during your booking process. We will make sure that we implement a better way to communicate this for you and our future guests. We wish you all the best in your future travels.
Business response:
Hi, Tandeka! We are so pleased to see that you thoroughly enjoyed your stay with us! Thank you so much for choosing WoodSpring Suites for your traveling needs!
Staff was friendly. Room was clean. Security was good. I had a comfortable stay.
Business response:
We are so happy to see that you had such a great stay with us! Our staff works incredibly hard to provide you with a clean and comfortable experience and we are thrilled to see that you noticed! Thank you so much for taking the time to review our hotel!
It is a simple inexpensive place to stay with friendly staff. There is a laundry facility for guests and it is in walking distance of many restaurants.
Business response:
Wow! We love to see a 5 star experience! So happy to see that our staff was able to provide you with a great and comfortable stay. Thank you again for choosing WoodSpring!
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 4.1 star rating with 455 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.