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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was clean, large, and easily accessible from the highway. The furnishing were about what you expect from a 2 star. (there are no pans or dishes so you need your own) The first set of key cards did not work at all. the second set opened the front door. However the fail rate for the room door was so high that we had to make sure someone was in the room to let us back in. There is no real lobby or a place to sit with your computer on the first floor for better access to the computer. I would probably stay there aga... read more
Close to Sam’s club and restaurant. Room was acceptable. Stuff was nice.
Business response:
We are so happy that you loved our convenient location and accommodations. We are thrilled to see that you enjoyed such an exceptional stay! We look forward to welcoming you back the next time your travels bring you to the area!
Business response:
Nothing makes us happier than to see that you enjoyed a wonderful time at our clean and spacious suites! Thank you so much for allowing us to host you and we hope to see you again soon!
Business response:
Wow! What an incredible rating! We are thrilled to see that our hotel met your needs so nicely! We hope to see you again soon!
Property was clean, Bedroom, bathroom and kitchen area. This of course was most important. What I did not like was not having an iron, coffee pot nor any silverware, No Plates, pots or pans. There was a note that said these items were available upon request for an additional fee. Needless to say I checked out early and went to another hotel close by within the same budget and they included all of the above at no additional cost. I would not recommend or return.
Business response:
Thank you for your comments, Landa. We're pleased that you found the in-room kitchen helpful but sorry to hear that our rooms did not provide you with the amenities you expected. We want guests to be able to choose only the amenities they want to use and we have found that many of our guests prefer to bring their own items, purchase at a local store, or find having kitchenware unnecessary. We also offer guests the option to buy a cookware or dining set at the Front Desk should that be of interest. We do apologize that we fai... read more
Business response:
Nothing makes us happier than to see that you enjoyed a wonderful time at our clean and spacious suites! Thank you so much for allowing us to host you and we hope to see you again soon!
Staff is great! Super friendly! Expedia booking, not so much. Book direct through hotel.
Business response:
Wow! We are ecstatic to see that you enjoyed such a wonderful experience with us! Our friendly and helpful staff will be overjoyed to learn that you were so pleased with their service! We can't wait to welcome you back the next time your travels bring you to the area!
Very clean and the lady at the front desk was really nice
Business response:
We are thrilled to hear you enjoyed your stay at WoodSpring Suites Hotel and that we exceeded your expectations, Daniella! We love to hear from satisfied guests. Thank you for sharing such kind words about our hotel and staff. We appreciate you!
Business response:
We are glad our accommodations met your needs during this stay. Thank you for the good rating.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 901 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.