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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Stay awhile at Extended Stay America Select - Cleveland - Mentor! We are the perfect location for business travelers, students, tourists and those relocating to the Cleveland, OH area who need to find a home away from home for several nights, a week, a month or even longer. From our location, you can easily visit local attractions such as Headlands Beach State Park, The Cleveland Museum of Art, West Side Market and the Rock & Roll Hall of Fame. When you stay at an Extended Stay America hotel, you’ll enjoy just the righ... read more
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We're so glad you enjoyed your stay with us, Odayza!Thank you for the terrific rating!
This place is bare bones for sure. It is an extended stay place but has no amenities. We booked on Expedia and a couple of days later I received an email that explained that the kitchen had no dishes, pots and pans, coffee maker or toaster; there was no linen or housekeeping service; and that their desk has shortened hours. My fault for not going to their website before booking; however, if you are going to put the words “in suite kitchen” on Expedia, then also be honest that the kitchen is completely unusable unless you bri... read more
Business response:
Thank you so much for this very detailed review of your stay. We apologize that you were not aware of our unique amenity offerings. We allow our guests to create a more personalized experience and only pay for the items that they wish to use. We know that this is not what most guests are used to - and we are sorry that this was not made more clear during your booking process. We will make sure that we implement a better way to communicate this for you and our future guests. We wish you all the best in your future travels.
Business response:
Hi, Tandeka! We are so pleased to see that you thoroughly enjoyed your stay with us! Thank you so much for choosing WoodSpring Suites for your traveling needs!
Staff was friendly. Room was clean. Security was good. I had a comfortable stay.
Business response:
We are so happy to see that you had such a great stay with us! Our staff works incredibly hard to provide you with a clean and comfortable experience and we are thrilled to see that you noticed! Thank you so much for taking the time to review our hotel!
It is a simple inexpensive place to stay with friendly staff. There is a laundry facility for guests and it is in walking distance of many restaurants.
Business response:
Wow! We love to see a 5 star experience! So happy to see that our staff was able to provide you with a great and comfortable stay. Thank you again for choosing WoodSpring!
Decent The bed was uncomfortable and i thought there would be dishes with pots and pans to cook. But instead I had to go out to eat.
Business response:
Hi, Aaron! Thank you for providing us with this feedback regarding your stay. So sorry to hear about the discomfort of the bed and the lack of amenities. With our 'Simple' philosophy, we provide our guests with a customizable experience so that they can tailor their stay to what services they may need or want to use (like cook wear, dishes) so that we are able to keep our rates affordable. We do hope that you were able to enjoy your overall stay with us and thank you so much for choosing WoodSpring.
Good pet friendly hotel For the price it worked out great for my pet and me. I will stay there again.
Business response:
We are delighted to know that you've had a wonderful stay with us and especially that you and your pet felt right at home here! Thank you for taking time to let us know.
Felt like a Studio Apartment. Noise from construction team after business hours was unbearable. I had to go to the front desk more than once to complain. Several nights of a dozen people partying was too much for this old lady. Sure would be nice to get a credit for all my distress.
Business response:
We are glad to know your overall stay was a great one. We apologize for the noise during your stay and thank you for letting us know. We appreciate you.
Business response:
Thank you for the great rating! We are so glad you enjoyed your stay here.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 4.1 star rating with 466 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.