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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We love nothing more than to see that you had such a wonderful experience at our hotel! Thank you so much for taking the time to share your rating. We hope to see you again soon!
Fair The lobby or lack of it is scary..checking counter only. Need room key to open door just to get to elevator. Room is sparse. Lone mattress on a suspended spring frame. No closet but enough dresser drawers. Bathroom is fair. BUT I will say the room was spotless!,
Business response:
Thank you for taking the time to review your stay with us. We are terribly sorry for the uneasiness that you felt during your visit. We strive to provide a super secure and safe environment, and we apologize that this did not come across to you, Stephen. We appreciate you taking the time to let us know how we are doing and what areas that can use some improvement - as we are always looking for ways to improve for our future guests. We do hope that all your future lodging experiences are wonderful ones.
Business response:
Wow! We are ecstatic to see that you enjoyed such a wonderful experience with us! Our friendly and helpful staff will be overjoyed to learn that you were so pleased with their service! We can't wait to welcome you back the next time your travels bring you to the area!
When checking in the staff was excellent, very helpful. Going into the hall the building had a weird smell but not too bad. My room was clean and neat, the bed was very uncomfortable. Check out day I went to the lobby around 1015am and the window was closed and myself and another lady was waiting to check, we waited for awhile because the employees was having a full conversation in the back so the lady banged on the window and tbey finally opened up so we could check out
Business response:
Thank you so much for this detailed review of your stay, Nel. We are happy to see that you enjoyed your time with us and that our housekeeping team did such a wonderful making sure your room was sparkling fresh and clean. We also want to assure you that we will reach out to our front desk staff to make sure that they are aware of this interaction so that we can improve for all our current and future guests.
Great Value Great value. Very clean. Dorm like atmosphere. Not my normal choice for accommodations, but a great option for a clean sleep and go.
Business response:
We are so glad our accommodations met your needs so beautifully during this stay. We are pleased it was a wonderful 'Simple. Done Better.' experience for you and we are ecstatic to see that you enjoyed your time with us, Christopher!
Was there for a quick overnight stay. Staff was friendly, room was clean. Only issue was the beds were a little squeaky.
Business response:
Thank you for rating our hotel and for the terrific comments! We hope you stay with us again the next time you are in the area.
Business response:
We are so happy to see that we left such a great impression on you! We truly appreciate you for choosing WoodSpring Suites for your traveling needs!
Business response:
Thank you for staying with us. We are glad our accommodations met your needs during this stay.
It has a new refrigerator and bathroom.And the staff here in Mentor are very helpful and very friendly people.
Business response:
Hi, Alex! We are thrilled to see that our accommodations met your needs so beautifully - and that our amazing staff did such an amazing job making your stay exceptional! Thank you so much for choosing WoodSpring Suites and we look forward to welcoming you back in the future!
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 978 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.