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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Stay awhile at Extended Stay America Select - Cleveland - Mentor! We are the perfect location for business travelers, students, tourists and those relocating to the Cleveland, OH area who need to find a home away from home for several nights, a week, a month or even longer. From our location, you can easily visit local attractions such as Headlands Beach State Park, The Cleveland Museum of Art, West Side Market and the Rock & Roll Hall of Fame. When you stay at an Extended Stay America hotel, you’ll enjoy just the righ... read more
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for the good rating. We're glad you had a pleasant stay with us.
Backed up sink in bathroom Backed toilet had to switch rooms twice since l was inconvenience is anyway I can get compensated for my stay .
Business response:
Thank you for this feedback. I'm glad we were able to get you re-situated because of an issue in your room and I apologize for the inconvenience of having to switch rooms while we addressed the issues.
Great location for walking-distance food, craft beer, and wine
Business response:
We are so glad our location was wonderfully convenient for you and you could do the things you wanted to do during your visit. Thank you for staying with us and for the great review!
Business response:
Thank you for staying with us! We appreciate this great rating.
Business response:
Thank you for the wonderful rating. We appreciate it!
On site washer and dryers. Close to stores and entertanment.
Business response:
Thank you for the terrific rating and review. We're so glad you especially appreciate the convenience of the on-site laundry facilities. We love hearing from satisfied guests and appreciate you!
Bothered by cigarette smell - go elsewhere. Room was fine but the cigarette smell in the hotel is noticeable from the time we entered the elevator. I read somewhere that the third floor allows smoking and of course our room was on the third floor. My room was designated as non-smoking - hmmm??
Business response:
Oh no! I'm so sorry to hear about the cigarette smoke smell you encountered and apologize for the unpleasantness.
When we arrived to check-in, the clerk was beyond exasperated because the room key encoder was not functioning. He was all out of sorts and not fully professional. We said we'll go to a local restaurant and it should be solved by then. It was not. As long as we would be able to check in by nightfall, I wasn't too worried or upset, but I don't think this is or should be par for the course. The rest of our one-night stay was so unremarkable, I cannot even recall if the hotel offered breakfast.
Business response:
Thank you for taking time to leave us this feedback. We appreciate very much hearing from you.
Business response:
Thank you for taking time to rate our hotel.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 4.1 star rating with 455 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.