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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay there for a week. House keeper never came to clean our room. We had a kitchen but no dishes, pots or pans. Manager was a jerk. Will never come here again. End up leaving a day early.
Business response:
Thank you for your feedback. We do include twice a month room cleaning in the rate but more frequent service can be requested. Many guests prefer the privacy that comes with limited Housekeeping. I'm so sorry that part of your stay was disappointing.
Horrible Experiance! I called and informed the hotel that I would be a late arrival and they said that was ok. Upon arrival, there was no one at the front desk, no one answered the phone in the lobby to reach the person that checks you in. I couldn't reach the manger due to it being a weekend and no one has yet to reach out to me what so ever!
Business response:
We apologize that you did received such a negative impression after staying at our hotel, Gloria. Our staff works hard to deliver a stay that is full of great customer service and hospitality and we are so sorry that this did not come across. Thank you for your feedback so that we can work to improve in this area.
The room is very spartan no oven. The room is poorly designed.
Business response:
I'm so sorry to hear that we did not make a positive impression on you during this stay. We wish you the very best in your future travels.
Indifferent staff. My husband was bit by a tenant's dog while we were there and they did absolutely nothing about it, as far as I'm aware. The beds are INCREDIBLY squeaky and the walls seem to be paper thin. It's got a low cost for a reason. I would avoid it if you can afford to spend just a little more elsewhere.
Business response:
We are terribly sorry that your stay was less than perfect, Justin, because of the issues with another guests pet. We appreciate you making us aware of the issue involving some of our other guests and their pets. Our staff works hard to make sure that we address any of these matters as soon as they are made aware, so we are so sorry that this did not happen for you. We will make sure that we address this issue with our staff at the property to ensure that we address these issues accordingly in the future. We sincerely apolog... read more
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
First room the beds were not changed. Got a room change to only find pubic hairs in the tub and filthy floors.
Business response:
Thank you for your detailed review of your stay, NAME. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
I had two main issues with this property. One was the comfort of the beds. My wife recently had back surgery and the beds were extremely uncomfortable, in fact, the springs were quite obvious from both a sound perspective and a discomfort perspective. We needed to c/o after 1 day of our 3 day stay due to this. However, there was no one to speak to about this and when I was referred to manager and left several messages and notes, no one ever bothered to follow up with me (to this day) - we arrived 2/13 and left on 2/14. The c... read more
Business response:
Please accept our sincerest apologies regarding your experience at our hotel. This is in no way the clean, comfortable and pleasant stay that we intended for you, and we apologize that we fell short in these areas. We know that a peaceful night of rest is important during your travels and we regret to see that this is not what you experienced. We do hope that the matter has been resolved and that our management was able to go over the refund policy with you. We appreciate your candid feedback and we wish you all the best in ... read more
Business response:
Thank you for taking the time to review your stay with us. We are so disappointed to see that you did not enjoy the clean and comfortable stay that we intended for you. We wish you all the best in your future travels.
Room were not clean We booked for 2 days and after one day they deactivated our keys. Also we got help after an hour of calling. Staff attitude was too rude.
Business response:
I can't tell you how disappointing it is to see that you did not receive the high level of customer service and hospitality that we strive to give each and every guest, Shekhar. We are so sorry that you experienced issues with your keys and the cleanliness of the room. We know that those things can take away from your overall experience and we will make sure that we use your feedback to improve in these areas. Thank you for letting us know how we are coming across and what areas we can improve in.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 949 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.