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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your stay with us. We are so disappointed to see that you did not enjoy the clean and comfortable stay that we intended for you. We wish you all the best in your future travels.
Room were not clean We booked for 2 days and after one day they deactivated our keys. Also we got help after an hour of calling. Staff attitude was too rude.
Business response:
I can't tell you how disappointing it is to see that you did not receive the high level of customer service and hospitality that we strive to give each and every guest, Shekhar. We are so sorry that you experienced issues with your keys and the cleanliness of the room. We know that those things can take away from your overall experience and we will make sure that we use your feedback to improve in these areas. Thank you for letting us know how we are coming across and what areas we can improve in.
Bed was very uncomfortable
Business response:
I'm so sorry to hear that you were very disappointed with the bed during your stay with us, Kimberli! Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
Check in was easy. Our bed was very squeaky. No one is available at the front desk at night to answer the phone or help. People on our floor was loud all night long in the hallway and the person next to us were slamming stuff all night long. The police were there over an issue on the 1st floor. I wasted money to not relax and get a good night sleep. I'm very upset and disappointed
Business response:
Oh no! We absolutely hate hearing about all of the things that happened that caused your stay to be so disappointing. This is certainly not the experience that we had intended for you and sincerely apologize that we let you down. We will use this feedback so that we are able to work on the issues mentioned above. Best wishes in all of your future travels.
Smelled horribly like smoke and had burn marks from cigarettes all over the bath tub . We checked out after 10 minutes of being there . Completely disgusted.
Business response:
Oh no! Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for this unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
Worst hotel stay in my life The bed was the most uncomfortable bee I have ever tried to sleep in. The walls were so thin we heard when anyone up and down the hall shut their door or walked down the hallway. Definitely will not be using this hotel again.
Business response:
I'm so sorry to hear that you were very disappointed with the bed during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
The room i stayed in had an over powering smell of aftershave. I opened the window to try and air it out with minor success. The air/heat unit was loud so before morning I got up and turned it off only to find the front cover of the unit had fallen open and I could not make it stay closed.
Business response:
Thank you for your feedback. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
First of all, this is a non smoking facility...or so we thought. We took the stairs to our room...and as soon as we opened the door we had to walk through a cloud of smoke to get to our room. Then directly across the hall from us.. the smoke coming from that room was so bad we had to put towels under our door...to try and block the smell from coming into our room. Second, We were there 2 nights and after our first night we showered in the morning...and had no idea towels would not be replenished. We didn't arrive back until ... read more
Business response:
Thank you for your feedback. We are so sorry to hear that you were not made aware of our unique approach to lodging - that guests pay only for services and amenities they want. About the housekeeping, we include room cleaning service every 14 days in the base rate, but more frequent service can be requested. Many guests prefer the privacy that comes with limited Housekeeping and our Linen Exchange program. It sounds like our accommodations did not meet your needs and we are sorry we disappointed you. We'd love to welcome you... read more
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 897 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.