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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again!! Horrible experience! unprofessional staff, rooms were dirty, when we got in the room we had to throw away the trash from the previous guests. Sheets were also dirty, in which we had to change as well. There is no such thing as NON-smoking. I would not recommend anyone to stay there.
Business response:
I'm so sorry we've disappointed you and did not earn your recommendation. Thank you for letting us know how we've come across to you.
The property and building was fairly new. However the other guests were noisy til 4 am and they were smoking marijuana which came into our room. This is a non smoking building and nothing was done.
Business response:
Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you had an unpleasant impression of other guests. Our goal is to provide every guest with an all-around positive experience and we’re disappointed that this was not the case with your stay. We wish you all the best in your future travels.
I need a hotel to visit my daughter one weekend a month in ohio. This hotel is not it, its far from it. There is no pool, which is understandable, but they don’t have even a donut to offer for breakfast in the morning. There is no business area. Most hotels offer a computer and a desk to at least print out boarding passes for airlines. The room I was in had a microwave, full sized sink, and a full sized fridge. It also came with a 2 burner stove top, The hard part, not a single piece of silverware or a single pot and pan in ... read more
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that you were very disappointed with the bed and that you missed having the kinds of amenities you might find in a more traditional hotel. We have a unique approach to lodging: We include basic amenities in the rate and then allow guests to customize so they pay only for what they want to use (like linen exchange, more frequent room cleaning, cookware, a coffeemaker, etc.). Many guests just love creating a customized experience that is easier on the budget. ... read more
There was no reservation under my name even though I had confirmation and all
Most uncomfortable bed I've ever slept in. To many ( weekly residents) and their wandering around the halls and grounds
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that our beds did not meet your expectations and that you did not get a positive impression of some other guests during your stay with us. We apologize for the inconvenience this caused you. Thank you for your feedback.
Doors didn’t work. Had to go down four times to get it fixed. Extremely noisy. No staff overnight. We were on our own. Lights didn’t work in first room. Beds were horribly uncomfortable. The beds were double cots!. Had to sleep in a chair. I would t recommend this place to a dog. I would have been better off and safer sleeping in my car!
Business response:
We are horrified that this is the impression you got. Thank you for sharing your feedback.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for rating our hotel.
Quite possibly one of the worst places I think I have stayed in.
Business response:
I'm so sorry to hear that our accommodations were not to your liking. Thank you for the feedback.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 949 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.