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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were in the area for a family reunion and needed a place to change mid-day, possibly a spot to spend the night at. The hallways reeked of smoke, my niece's pet allergies kicked in as soon as we entered the room. We basically changed our clothes and left.
Business response:
I'm so sorry to hear that our hotel did not meet your expectations. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels.
I was more like a low budget college dorm than a hotel room
Business response:
Thanks for the review. We work hard to deliver clean, comfortable rooms with in-room kitchens and do-it-yourself laundry facilities on-site. We’re sorry to hear that our furnishings and amenities were not quite to your liking. We hope you’ll give us a try the next time your travels bring you to the area or when you may need a simple, affordable stay.
Arrived late and had to wait for the front desk attendant even though we knew she was on the other side of the partition. She was not friendly. Beds in the room were uncomfortable. Stopper in the sink was not functional.
Business response:
I'm so sorry to hear about your unsatisfying stay with us. We take pride in our super clean rooms and friendly staff so we are particularly disappointed that we let you down.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Everything was terrible some of the workers was doing drugs dirty rooms
Business response:
We are deeply disturbed to learn that this was your impression of our hotel. I am not at all aware of any activity like this going on and hope there was some kind of misunderstanding about that. We are sorry that you did not have a pleasant stay with us and we wish you the very best in your future travels.
Not the best stay We had no cable TV for the last 4 days of our stay. Someone tried to get in our room twice while we were in it. Once at around 11:00 pm and again at 9:44 the next morning. The beds were very uncomfortable it was like sleeping on a futon.
Business response:
I'm so sorry for these very disappointing experiences during this stay with us. We hope you'll consider returning for a much better stay which is our typical standard.
Lousy we arrived ,took 1 hr to get checked in, only 2 people ahead in line, 1 guy had a problem, they brought the manager in to consult with customer, instead of moving him aside and explaining his problem, they just kept the clerk and computer tied up til they got finished. Finally got checked in, no reading lamps or NO TV. asked the desk, all he would say is ' they are working on it as we speak' Person working the desk had no personality, acted like we were wasting his time. Took Forever, we request a single bed room, when... read more
Business response:
Thank you for the details about your stay with us. We are so sorry it was not the wonderful one we intend for guests. We will certainly use your feedback to help us improve and hope you'll consider stopping by to see our changes.
Horrid experience The hallways and lift was smelly. also we found some pet hair on the sheets. The towels were in a very bad shape. TV doesn't work. The front desk lady was super rude, for one of the reservation she didn't honor hotels.com reservation
Business response:
I'm so sorry to hear about this. What you've described is not at all what we intended for your stay. Please accept our apologies and best wishes for good travels ahead.
Awful, unacceptable experience We waited 30 minutes to check in because we had a new staff member that wasnt being trained by fellow staff members, so it took a long time due to her uneducated knowledge. The lobby was over 80 degrees with no air! Then, after waiting, we find hair all over the bed sheets and comforter. The television didnt work-no cable connection, so we had no TV the entire stay. After going to dinner, we return to get new bedding or room change, and no one is working in the lobby! We call the 500 number as ... read more
Business response:
We are so sorry we disappointed you. We wish you only the best in your future travels and lodging and hope you stop by and see our changes and improvements.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 949 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.