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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room didn't have air-conditioning, there was no shower curtain on the bathroom stall and there was blood on the bathroom door. I complained to the staff and was told the hotel was booked, I let them know it was 80 degrees and my mother has asthma, and I was offered a smoking room. Did I mention my mother has asthma. They brought us a fan that is used to dry floors. All other hotels in the area that take pets were booked due to it being Memorial Day weekend.
Business response:
I'm so very sorry to hear about your disappointing stay. This is not at all the wonderful stay we intended for you and your family.
There was urine on toilet when we arrived, the floor was dirty and the bed linens were stained- got the heck out of there- quick! Do not stay here- camping on a dirt ground is better- and cleaner!
Business response:
Oh no! Super clean is what we're known for so we are especially sorry for disappointing you in that area during this stay. Thank you so much for sharing your insight and impressions so we know how we came across to you and can address issues.
My employee was put in a smoking room and they would not move him
Business response:
Thank you for your comments. It is so unpleasant to smell smoke odors when those odors are offensive to us. We apologize for this and hoped to be able to move your employee. We appreciate knowing how important this was to him and to you.
Well they couldn't find my reservation and wanted to charge me almost $90 instead of $60 through Expedia. We ended up going somewhere else. Hopefully I won't be charged. The staff wasn't very nice about the whole thing either.
Business response:
I'm so sorry to hear this. We hope you have wonderful travels ahead.
The Check In Ladies were great . What I did not enjoy and was not any pleasant was the next day . We got called at 8:30 a.m. to be told “ are y’all gonna stay or . Then .. again .. they knocked and told us again .. then again ... last time they actually opened the door and were coming in until we stopped them . All before 11:00 am before check out . Never again will I stop their . I have been to many Hotels/Motel/Suites and never did I experience something like this .
Business response:
Thank you for your review. We appreciate your feedback about your stay and we are so sorry to hear that it was disappointing, especially the early check-out reminders and the bad impression this made on you. We will use it to help us improve and wish you the very best in your future travels.
Run away as fast as you can! I reserved a room in advance and when i checked in only smoking rooms where available. In the morning the smell of smoke was so bad we left at 8am. The whole 3rd floor is smoking. We did not even shower because there was black mold on the bottom of the shower curtain. When we left there wrre two female employees at the desk complaining about something and they never asked how our stay was. Now the rate was good but i would never stay there again! The beds were terrible..everytime you moved the sp... read more
Business response:
Thank you for your feedback. We're so sorry to hear that the bed was not to your liking and was uncomfortable for you. About the smoke smell, it is so unpleasant to smell smoke odors when those odors are offensive to us. We apologize for this and appreciate that you let us know how we're coming across.
Terrible. Waited at front desk for 20 minutes to get checked in. It’s obviously an extended stay type hotel. As we walk in there is a lady frantic trying to find a hotel representive finally called 911. She came to do a well being check on a friend and found them passed away. When someone from the hotel finally showed up to check us in I said to them you do know one of your customers passed away in their room. No really and the a housekeeper said yes I saw all the police here. Very very unprofessional. I wanted to go to anot... read more
Business response:
I'm so sorry you had a disappointing stay with us. Please accept our apologies for the inconveniences under a very difficult time here.
Business response:
Thank you for the great rating! We are so glad you enjoyed your stay here.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 949 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.