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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never staying at this hotel or brand again! Evening arrival is greeted by closed service desk requiring a call to an off-site telephone service; then someone eventually arrives to process reservation. Smoking rooms only upon arrival (not indicated in online reservation). poor quality mattress, economy towels, no toiletries except one small piece of soap, room smelled awful.......
Business response:
I am so sorry to hear about your experiences and impressions of our hotel. You matter to us and we are so sorry for disappointing you during your stay with us. We wish you the best in your future travels.
People loitering outside doing drugs and drinking..
Business response:
I'm so sorry to see that this was your impression of our hotel and that you had a disappointing stay with us.
Not what I expected No frills just a place to sleep Now u want to dictate my comments!!
Business response:
We are so sorry that you were not aware of our amenity package options. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. I'm so sorry that was not what you expected and was an inconvenience during your stay.
Worst place I’ve ever stayed Worst staff, disgusting room, smoking floor that I didn’t even know existed anymore and was put on the floor even though we didn’t ask for a smoking room. Wouldn’t change our room and my asthma was being affected. I wouldn’t recommend anyone to this hotel. You couldn’t pay me to stay there again. The best part was leaving.
Business response:
Thank you for sharing your feedback. We are so sorry to hear that you had an unpleasant experience during your stay with us. There is almost nothing worse than smelling smoking odors when these smells are offensive to us. We've shared your comments with our operations team to address this issue. We wish you well in your travels
rude front desk clerk desk clerk was curt and unhelpful. very rude to the guest in line before me.
Business response:
Oh no - we're sorry to hear this. We are known for super clean rooms and exceptional, friendly staff so we'll be sure to follow-up with the hotel to let them know of your experience. We hope the rest of your stay was pleasant and we thank you for the review.
Worst EVER!!! Upon checking in, the desk person over charged me $35, that was for just 5 hours, for my transportation arrived early, 3:30am!!! When I spoke to the manager it was MUCH worse. I am disabled and can NOT carry bags , I need crutches full time. The manager actually threatened me and he tried to increase the amount by $150 for three days, it sickened me. Worse place ever!!!! Terrible time
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We strive for an all-around positive guest experience and we’re sorry that was not your experience. We wish you the best in your future travels.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Keep looking this isn't the place. dirty towels and pillow, no coffee in lobby, no coffee pots in rooms, no ice, no utensils, no shampoo...one device only on wi-fi. very disappointed.
Business response:
Thank you for your review. You are right that our amenities are not like a traditional hotel which typically provides daily cleaning, toiletries, a coffee pot, and other amenities. As a value-focused extended stay hotel, WoodSpring Suites offers amenities chosen by extended stay guests which allows us to provide the best value possible so that they customize their stay just the way they would like and pay for only the amenities they want to use. Hopefully other guests will benefit from your good description and enjoy their a... read more
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 949 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.