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Extended Stay America Select Suites - Colorado Springs
- Hotels
- Colorado Springs, CO
About this business
Location details
3350 N Chestnut St, Colorado Springs, CO, 80907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your recent stay at our hotel, Christine. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Unjust service Couldn't make it to reservation due to car troubles. Wasn't allowed a refund.
Business response:
Thank you for reviewing your experience with us, Allison. We are so sorry for the car troubles that you had which prevented you from enjoying a stay with us. In order to remain consistent and fair to all our guests, our no-refund policy, unfortunately, has to be upheld. We are disappointed that because of it you were left with this impression of our hotel. We do hope that your future travels are wonderful ones.
Weird smell throughout entire building. Did not seem clean. Spend the extra $ and go somewhere else.
Business response:
Hello Kristin. Thank you for sharing your feedback with us. We are terribly sorry for the issues that you encountered with cleanliness. We work hard to ensure that the room is clean and fresh for your arrival and are so sorry that we fell short in delivering this. We will be reviewing your feedback with our team so that we can create a better guests experience for all those who visit us in the future.
Never again will we book visitors here. It was a disaster from day one. They are welcoming to handicapped guests and wouldn’t refund 2 weeks of a monthly booking after my father fell reaching for a phone. He was admitted to the hospital and then a rehab unit, but they wouldn’t consider a refund. We used the room as storage so they couldn’t double dip and collect two rental fees. The management staff was insensitive, cold and heartless. Everything costs extra, internet service, basic utensils to use the efficiency kitchen. Wo... read more
Business response:
We appreciate your detailed and honest review, Dune. Please accept our sincerest apologies for the incident that took place. Our staff works extremely hard to provide exceptional customer service during all their interactions. We hate to see that we may have fallen short in this area during your visit. Based on your feedback, we will communicate these concerns with our team for proper action and resolve.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Sabrina. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Business response:
Hello Jamie. Thank you for taking the time to rate your stay with us. We are so sorry for any concerns you had while with us and would love another chance to show you a much better experience the next time you are in the area. Thank you for allowing us to host you and we wish you all the best in your future travels.
Manager was rude. There were bugs and roaches EVERYWHERE in the room.
Business response:
We appreciate you for sharing your experience with us, Victor. We can't tell you how disappointed we are to see that you experienced issues with pest sightings during your time with us. Our pest control provider works hard to ensure that your stay is pest-free and feels like home, and we can't apologize enough that this did not come across during your time with us. We can assure you that we will address these concerns with the proper channels in order to avoid these issues in the future. We do hope that your future travels a... read more
Alot of homeless seem to live at this hotel. In addition there were roaches in the room.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Bernard. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Cigarette smell was very strong! People were smoking inside the hotel even though it was designated non smoking rooms. I had to ask for a spray to try to eliminate smoking odor. Terrible night! All my clothes, sheets smelled like cigarettes! Not good for your health especially for a non smoker!
Business response:
We appreciate you sharing this experience with us, Carlos. We can certainly understand your frustration regarding your experience with the offensive odors. This is not the clean and comfortable stay that we intended for you, and are so sorry for the impact that this created. We can assure you that we will communicate with our housekeeping team so that this issue can rectified immediately. Thank you for highlighting the areas that deserve our attention and we hope that your future travels are wonderful.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs
How is Extended Stay America Select Suites - Colorado Springs rated?
Extended Stay America Select Suites - Colorado Springs has a 3 star rating with 960 reviews.
When is Extended Stay America Select Suites - Colorado Springs open?
Extended Stay America Select Suites - Colorado Springs is open now. It will close tomorrow at 12:00 a.m.