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Extended Stay America Select Suites - Colorado Springs
- Hotels
- Colorado Springs, CO
About this business
Location details
3350 N Chestnut St, Colorado Springs, CO, 80907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful...steer clear Awful
Business response:
We appreciate you taking the time to rate and review your stay, Richard. We are so sorry that you did not enjoy your time with us, and apologize that we failed to meet your expectations. We are always looking for ways to improve and we hope that your future travels are wonderful ones.
BED BUGS AND FILTH at door they were rude and it was not quite check in time and they turned us away. I asked that we check in early as we had driven a long ways from Arkansas and they said no. later we came a bubble gum stuck on floor at our door, floors were not clean, no coffee pot, blow dryer, only 2 towels for a room for 4 with 2 queen beds, and it had BED BUGS FROM HELL, BUMPS AND SORES ALL OVER! WE CHECKED OUT EARLY & NO ONE IN OFFICE EVEN WHEN WE LEFT. IT WAS AWEFUL!
Business response:
We appreciate you taking the time to review your stay, Theanna. Please accept our sincerest apologies for the issues that you experienced with the customer service, overall cleanliness, and the possible pest sightings. This is in no way the exceptional experience that we intended for you and are so sorry for the impact that this had on your time with us. Please know that we will make sure that we address these concerns with our team for proper action and resolve. Thank you for allowing us to host you and we wish you all the ... read more
Horrible service. My reservation was cancelled without my knowledge. Never received a phone call nor an email regarding the cancellation. When I arrived, the young lady at the front desk was of no assistance. I will never book at this hotel again.
Business response:
Thank you for taking the time to share your review, Sabrina. We are terribly sorry to hear that you were not able to stay with us due to an oversight in booking. Our team works really hard to ensure that all reservations are accommodated and sincerely apologize that this happened. We are always looking for ways to improve your experience and your feedback will help us do just that. We do hope that your future travels are wonderful ones.
1. Stepping into the hall- We could smell something unpleasant. 2. To take out room trash, we had to take it to the dumpster in the far end of the parking lot. 4. The table in the room had sticky brown residue on it. 5. We killed at least 5 roaches. I will not be staying at a WoodSprings Suites Property again.
Business response:
Thank you for taking the time to rate and review your stay with us, Katherine. We hate to see that you did not enjoy your time with us, and apologize for the problems that you encountered. Guest satisfaction is top-priority, and we will make sure that we address these concerns with our team for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Property and room very very dirty. Would not stay here.
Business response:
Thank you for your rating and review, Marc. We are so sorry that you did not enjoy your time with us. We never want your time with us to be less than perfect and we are disappointed to see that you were not pleased with your stay. We will make sure that we forward the details of your review to our team at the property so that we can improve in these areas moving forward. Thank you for giving us the chance to host you and we hope that your future lodging experiences are wonderful ones.
Too many things to list. No one ever cleaned. It was very gross and unsanitary.
Business response:
Thank you for reviewing your stay with us. We are disappointed to see that the level of cleanliness fell short during your time with us. This is an area that we put a lot of focus on and we sincerely apologize that we fell short in this area, and for any inconvenience that this caused. We will make sure that we address the details of your concern with our housekeeping team so that we can avoid these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Both times we stayed at this property we had roach problems. They don't fully clean the rooms.
Business response:
Thank you for your review. We can certainly understand your frustration regarding the issue you experienced with pest sightings. We work hard to rid all our properties of pests and can't tell you how disappointed we are to see that this was your encounter. Let me assure you that we will notify our pest control provider of your finding so that we can address it immediately. We apologize for any inconvenience that this caused and hope that your future travels are wonderful ones.
Business response:
Thank you for your review, Aaron. We hate to see the lower rating and hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Tabitha. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs
How is Extended Stay America Select Suites - Colorado Springs rated?
Extended Stay America Select Suites - Colorado Springs has a 3 star rating with 960 reviews.
When is Extended Stay America Select Suites - Colorado Springs open?
Extended Stay America Select Suites - Colorado Springs is open now. It will close tomorrow at 12:00 a.m.