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Extended Stay America Select Suites - Colorado Springs
- Hotels
- Colorado Springs, CO
About this business
Location details
3350 N Chestnut St, Colorado Springs, CO, 80907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
I want a refund or credit please! Experience and condition was terrible, said they would refund my money and told me to call Hotels.com. when Hotels.com called on my behalf they refused to refund my money!
Business response:
Thank you for your review and comments, Angelo. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Had to wait for people to be at the desk. Fire alarms in the middle of the night.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Mark. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
People were "shooting up" in the stairwell. One was sleeping under the stairs. Multiple fights on multiple nights. Paper thin walls, you hear everything in all the rooms. You have to pay extra for everything, including fresh linens.
Business response:
We are deeply disturbed to learn that this was your impression of our hotel. I am not at all aware of any activity like this going on and hope that any of these alleged activities were brought to the attention of the staff. We are sorry that you did not have a pleasant stay with us, and we wish you the very best in your future travels.
Worst extended stay ever The room was very nasty not clean. Shower curtain rod was broke had to wait 4 days before it was fixed. Had 2 towels and washcloths for 4 people. Room was only cleaned every 2weeks. all extra items like towels WiFi toilet tissue cost extra. Staff was very unprofessional and rude.
Business response:
I wish you didn't have to go through that, Jeremy! Everyone deserves a clean and comfortable room to have a good night's rest. I understand that your concerns were not handled properly, and we are going to take the necessary steps to ensure that this situation does not happen again to any of our valued guests.
The backdoor where most of the parking is was broken the entire stay. It is very loud and the hallways smell like marijuana. Staff hours are very limited, they only clean the rooms once every 14 days. You can't access the free internet, if you want WIFI you have to pay an additional fee.
Business response:
I'm so sorry to hear that our hotel did not meet your expectations.Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels.
SH$T HOLE Horrible filthy clearly has some questionable at best guests having people in and out at all hour about 2-3per hour. Got hit on by a clear as day hooker working customers coming in. Police came and that caused a problem not sure what it was about but.... it is currently 1:15am and can't get any sleep. Stayed here to break up a 20hr drive to wisconsin that's going to be amazing to try and do tomorrow 🙌
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Anthony. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs
How is Extended Stay America Select Suites - Colorado Springs rated?
Extended Stay America Select Suites - Colorado Springs has a 2.9 star rating with 905 reviews.
When is Extended Stay America Select Suites - Colorado Springs open?
Extended Stay America Select Suites - Colorado Springs is open now. It will close tomorrow at 12:00 a.m.