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Extended Stay America Select Suites - Colorado Springs
- Hotels
- Colorado Springs, CO
About this business
Location details
3350 N Chestnut St, Colorado Springs, CO, 80907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
A basic hotel for less money has shampoo/ soap a towel. This had nothing. The room was dirty and toothpaste splashed on the wall as well as kitty litter and odor in bathroom. The dresser was all dusty. The sheets were the only thing clean. We couldn’t get a hold of anyone at front desk they vanished.
Business response:
Thank you for your review. We are so sorry that you were not impressed with your overall stay. We work hard to ensure that all our guests leave happy, and we are disappointed to hear that this was not your experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
I’ve never felt so nervous and unsafe at a hotel. The “front desk” is behind a window and there is no staff on site after hours, so there is no one to monitor the safety of the lot. People were hanging out in the parking lot until past midnight smoking and roaming around. The hotel itself smelled like a combination of piss, weed, and cheap bleach. They allow pets which sounds nice, but we’d wake up to our neighbors’ dog barking. There is little sound barrier so the door to the stairwell would slam shut at all hours of the ni... read more
Business response:
Thank you for bringing the issues with the cleanliness and any safety concerns you had to our attention. We can't apologize enough for failing to exceed your expectations and deliver a clean and comfortable stay. We will make sure that we take your feedback and address it at the property level for proper action and review. Thank you for letting us know how we are coming across, and we wish you all the best in your future travels.
Did not realize this wasn’t a regular hotel. It is more of a short term apartment rental place.
Business response:
Thank you for rating your stay. We hate to see the lower rating and are disappointed that we did not impress you. We wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
I want a refund or credit please! Experience and condition was terrible, said they would refund my money and told me to call Hotels.com. when Hotels.com called on my behalf they refused to refund my money!
Business response:
Thank you for your review and comments, Angelo. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Had to wait for people to be at the desk. Fire alarms in the middle of the night.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Mark. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
People were "shooting up" in the stairwell. One was sleeping under the stairs. Multiple fights on multiple nights. Paper thin walls, you hear everything in all the rooms. You have to pay extra for everything, including fresh linens.
Business response:
We are deeply disturbed to learn that this was your impression of our hotel. I am not at all aware of any activity like this going on and hope that any of these alleged activities were brought to the attention of the staff. We are sorry that you did not have a pleasant stay with us, and we wish you the very best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs
How is Extended Stay America Select Suites - Colorado Springs rated?
Extended Stay America Select Suites - Colorado Springs has a 3 star rating with 960 reviews.
When is Extended Stay America Select Suites - Colorado Springs open?
Extended Stay America Select Suites - Colorado Springs is open now. It will close tomorrow at 12:00 a.m.