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Extended Stay America Select Suites - Colorado Springs
- Hotels
- Colorado Springs, CO
About this business
Location details
3350 N Chestnut St, Colorado Springs, CO, 80907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Literally just book something else One of the most disappointing places I’ve ever stayed. I’m a 24 yr old woman and have never felt so unsafe. So many awful things I’ll list them off in order: -THE SMELL. It’s even in your room! -bare minimum of anything you’d need during a vacation. We had one towel. One. -The crackheads -the elevator is slow -staff isn’t present at all! But definitely let us know when it was time to leave! -I need to mention the smell again. It’s ridiculous. You walk every 10 feet and it’s a new gross smel... read more
Business response:
Thank you for your review. We can't tell you how saddened we are to see that you experienced issues with customer service. This is an area that we are known for and can't apologize enough that this did not come across. We are so sorry for the negative impression that you were left with and can assure you that this will be addressed with our team at the property for immediate action. We appreciate you allowing us to host you and we wish you all the best in your future travels.
There was previous guest toe nail clippings on the floor. There was not a coffee pot or coffee available for guests. The bed was hard and lumpy.
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
Business response:
Thank you for your rating. We are so disheartened to see the low rating, and apologize for any issues you experienced, Mckaylin. We would love another chance to show you a much better experience the next time your travels bring you this way.
The conditions of this property were deplorable. Upon check in there was urine on the floor and large bugs on the floor. We left and asked for our money back. We were told that would take several days. We left. I called several days latter asking where my refund was and was hung up on. We drove back and were given a paper stating they gave us a refund. It has now been a week and still only a partial refund. Beware of this dirty run down property.
Business response:
Thank you for your detailed review. This is certainly not the level of service and experience that we strive to provide. Our team works hard to make sure that we are efficient with our service and thorough with our cleaning protocols. We are disappointed to hear your feedback and to see that you experienced these issues. Please know that we will do everything we can to ensure that this is addressed and are so sorry for any inconvenience that was caused. Thank you for sharing your experience and we hope that your future trave... read more
The place was filthy. Dirtiest hotel I’ve ever stayed at and it was not even that cheap. Over $300 for two nights then again it was a holiday weekend. Not some place you wanted to walk around in bare foot. The dust in the room was alarming. How does a place like this stay in business. No service whatsoever. I asked to get a few new towels and a few more pillows they said they do t do this. What if I pay more money for some?? Don’t stay here
This property looked nice on the website and was misrepresented. It didn’t have the basics like shampoo & a hairdryer. There was no lobby or attendant a lot of the time. For the price, a terrible value. The woman checking in guests was so rude & clearly didn’t want the job.
The smell was horrible in the building. The elevator took forever. Management, well, some were nice and others were horrible.
Business response:
Thank you for your review. We are so sorry that you were not impressed with your overall stay. We work hard to ensure that all our guests leave happy, and we are disappointed to hear that this was not your experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Rude staff. Keys have to be redone everyday. Stove not working. AC unit blowed air that smelled like a dead animal. Musty smell in bathroom. Sheets with cigarette burns. Just stay away.
Business response:
Hello. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address these issues with our team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Nothing. I was fearing for my own health and safety and left immediate
Business response:
We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to create better guest experiences in the future.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs
How is Extended Stay America Select Suites - Colorado Springs rated?
Extended Stay America Select Suites - Colorado Springs has a 3 star rating with 960 reviews.
When is Extended Stay America Select Suites - Colorado Springs open?
Extended Stay America Select Suites - Colorado Springs is open now. It will close tomorrow at 12:00 a.m.