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Extended Stay America Select Suites - Colorado Springs
- Hotels
- Colorado Springs, CO
About this business
Location details
3350 N Chestnut St, Colorado Springs, CO, 80907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. We are saddened to see that you did not enjoy your time with us. We do hope that your future travels are wonderful ones.
This place is awful and I hope I have the space to tell all
Business response:
Thank you for your review, Yolanda. Please accept our sincerest apologies regarding any issues that you experienced during your time with us, Christian. It disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future travels.
Business response:
Thank you for reviewing your stay, Oswald. We are so disappointed that you did not enjoy your time with us. We hope that we have another opportunity to show you a much better experience the next time you are in the area.
Don’t do it
Business response:
Thank you for rating. We are so sorry that you did not enjoy your time with us, and wish you all the best in your future travels.
Did not like paying as much as I paid for a month in a hotel where drugs were rampant, arguing and fights in the halls were a weekly occurrence among staff members and clientele alike, rooms were cleaned by staff only AFTER guests checkout but not at all during guests’ stay, employees with cynical attitudes, management with delusions of grandeur and inconsistent billing practices, maintenance accessing guests’ rooms without prior notification and often when guests were not present. All of this and then there were ROACHES. I ... read more
Business response:
I can't tell you how disappointing it is to read about all the inconveniences that you experienced during your visit, Doug. We know how heavily of an impact issues like, noise disruptions customer service, issues with billing, staff entering your room and cleanliness - can have on you during your stay. We sincerely apologize for leaving you with such a bad impression of our hotel. We take pride in correcting and addressing these types of concerns as soon as we are made aware and we will make sure that we notify the property ... read more
The manager has no idea what "customer
Business response:
Thank you so much for taking the time to review your stay at our hotel, Tracy. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones.
A hotel that doesn't care about your complaint. No elevator was on the 4th floor. The stairwell had spilled used kitty litter. The stairwell smelled like cat pee. When I checked out I told the manager about all of this she argued with me about these problems. They did tell me there was no elevator but at that time I was already there also I had already paid through you and changing hotels at that late hour would have been impossible. When I asked for a corp. office number she just said the company name and walked away. I am ... read more
Business response:
Thank you for your detailed review of your stay, Scott. Allow us to apologize for the issues you had with the overall cleanliness of the public spaces and overall customer service. We pride ourselves on delivering great customer service and super clean and fresh rooms, so we are shocked to hear that this was not your experience. We are constantly looking for ways to improve and will use your feedback to do just that. We hope that all your future travels are wonderful ones.
Business response:
Thank you for taking the time to review your stay at our hotel, Christian. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Lori. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs
How is Extended Stay America Select Suites - Colorado Springs rated?
Extended Stay America Select Suites - Colorado Springs has a 3 star rating with 960 reviews.
When is Extended Stay America Select Suites - Colorado Springs open?
Extended Stay America Select Suites - Colorado Springs is open now. It will close tomorrow at 12:00 a.m.