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Extended Stay America Select Suites - Colorado Springs
- Hotels
- Colorado Springs, CO
About this business
Location details
3350 N Chestnut St, Colorado Springs, CO, 80907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wifi connection was terrible. There was a used cleaning glove halfway inside the shower drain. Building was very loud at night (other tenants slamming doors, yelling, running down hallways)
Business response:
Thank you for your feedback, Tim. We are so sorry for the wi-fi troubles during your stay. We know how important these connections are and we apologize for the troubles that you experienced. We also apologize for the disruptive noise levels and the issues with the cleanliness. We will make sure that we use your feedback to help us avoid these issues with any of our future guests. We hope you will give us another chance next time your travels bring you to town.
Dont stay here It was dirty and didnt feel safe at all and i found drugs in a bag in the parking lot
Business response:
I'm sorry to hear that you were not satisfied with the cleanliness of your room and that you weren’t able to feel relaxed during your stay, Marcus. I apologize for the inconvenience and wish you only the best in your future travels.
I arrived at 320 am only to be greeted by nobody at the counter. When I called I was told that check in was at 11am today and not right now.
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Business response:
Thank you for your feedback, Michelle. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
The air-conditioner didn't work and worse the toilet didn't work. No towels in the room. Called the front desk at 930 pm when we found out. They said there was no way to see if any other rooms were open nor could they fix the AC or toilet. Luckily in the morning they said they could possibly get me half my money back since i did still stay in the room (like i had a choose)
Business response:
Thank you for allowing us to host you. We are so sorry that you experienced issues with the AC as well as the toilet. Our staff works hard to address these issues as soon as we are made aware and we are so disappointed to see that this did not happen for you. We will reach out to our maintenance team at the property for proper action and resolve and apologize for any inconvenience that this caused. We hope that all your future travels are wonderful ones.
The staff was very helpful and friendly, but my experience in general was nowhere near what I expected. There were no toiletries, the room (including the bed) was dirty and there seemed to be possible drug deals going on down the hall. Not the best experience I've had.
Business response:
Thank you for taking the time to review your stay, Austin. We can't tell you how disappointing it is to see that you did not enjoy your time with us due to the troubling encounters and absent toiletries. We make items like shampoo and conditioner available at our front desk should you need those items, and we apologize if you were not aware of this. We also assure you that we will look into the other concerning claims directly with our property to ensure that we are creating a safe and friendly environment for all our wonder... read more
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
The Staff and Service were exceptional, however the room was not clean, and the aroma of the overall building was unpleasant.
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness and unpleasant odors. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests, Nick. Again, thank... read more
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs
How is Extended Stay America Select Suites - Colorado Springs rated?
Extended Stay America Select Suites - Colorado Springs has a 3 star rating with 960 reviews.
When is Extended Stay America Select Suites - Colorado Springs open?
Extended Stay America Select Suites - Colorado Springs is open now. It will close tomorrow at 12:00 a.m.