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Extended Stay America Select Suites - Colorado Springs
- Hotels
- Colorado Springs, CO
About this business
Location details
3350 N Chestnut St, Colorado Springs, CO, 80907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Homeless people selling drugs out front they have you pay for your pet when you can not walk your dog anyplace because the others don't pick up after your pet the noise was awful I WILL NEVER STAY IN A WOODSPRINGS EVER AGAIN MY STAY THERE WAS AWFULLLL. Dog pee in the elevator from the dog (I HOPE) IT WAS AWFUL and no one is there after 7pm at the office.
Business response:
Thank you for the detailed review your stay with us, Judy. Please accept our sincerest apologies that you encountered such a troubling experience. This is no way the high level of service and hospitality that we strive to give, and we are so sorry for disappointing you. We are shocked to hear these concerning claims and will address them with our team at the property for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
This Place is a Ghetto, NOT Family or Kid Friendly NOT COVID-19 Compliant, I never saw the staff wearing masks, no signs requiring masks per Colorado State Laws, staff did not encourage residents to wear masks. Staff routinely all gathered right in front of the main entrance to smoke. The Motel stank of cigarette and pot (or worse) smoke. There an over abundance of dogs in this place. There are dog hotels..they are called Kennels, this Motel is being used as a kennel with some rooms having 2-3 dogs each. All hours of the day... read more
Business response:
We appreciate you for sharing this detailed review your stay, Michael. We are terribly sorry that you did not enjoy your time with us and had so many disappointing encounters due to our pet friendly atmosphere and our unique amenity offerings. Regarding the lack of face masks, we sincerely apologize for this. We take the health and safety of our guests extremely seriously - and can assure you that we will reach out to the front desk team directly for immediate action and resolve. Again, we know that an apology doesn't take a... read more
Never coming back. Made a reservation online and when I arrived at the hotel, there were no rooms available. Couldn't check in until 9:30 pm. When I got to the room, floor was soaked from just having been mopped.
Business response:
Thank you for sharing your experience with us, Christopher. We are terribly sorry for the delay in check-in, and the issue with the floors when you arrived at your room. We strive to deliver an efficient check-in and sparkling clean room, and we are so sorry that we fell short in these areas. We can assure you that we will review this with our front desk and housekeeping team for further review and action. We do hope that all your future travels are wonderful ones.
Horrible place to stay This was during the COVID crises. Staff was not wearing masks, room was not sanitized, as there was still garbage in the bathroom and the kitchen counter tops were sticky. I had to santize the room before I was even able to stay in it. No carts availabIe, was told I'd have help, and after waiting for an hour, made 8 individual trips to unload my car to my room . The people stayig there were not wearing masks, no 6 foot distancing, and there was less than 6 feeet in the elevator, and since hotel was alm... read more
The rooms are nice The staff is rude except for one lady in the afternoon
Business response:
Thank you for taking the time to review our hotel. We are so glad that you appreciated our clean rooms but are disappointed that you had a negative impression of our staff. We work hard to deliver a great guest experience and we’re sorry we let you down during this stay. We hope you’ll think of us the next time your travels bring you in the WoodSpring Suites Hotel area to give us another chance to deliver a much better experience.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Not Good Did not stay because of poor conditions of property
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
First room assigned wasn't finished cleaning. 2nd room floors dirty and room dusty. No towels, soap, shampoo, or toilet paper. Called twice to obtain, ended up going to lobby to get myself. Someone playing loud music late, called to send staff to room to have them turn it off at 1:30am... Finally turned it off after 2:30am. Horrible experience, never again.
Business response:
It is extremely disappointing to know that you were left with such a bad impression of our hotel after your time with us, Lori. One of our main objectives is to deliver a clean stay that is full of hospitality and great service. Our staff works diligently to create an at home like experience and we deeply apologize that we missed the mark in these areas during your stay. Let me assure you that we will make sure that we address these concerns with our housekeeping team for proper action and resolve. Thank you for letting us k... read more
Will not stay here again Building was new but trash bins were full outside and overflowing, got to our room and there was hair (human and animal) on the sheets, pillows (glad we brought our own), floors, and in the bathtub. Hallways smelled liked mary jane. We will chose to stay at another hotel next visit.
Business response:
Thank you for taking the time to review your stay with us. We are so sorry for the level of cleanliness and the presence of hair that you encountered. We never want your stay to be less than perfect and we are so sorry that we fell short during your time with us. We will be reaching out to the property to ensure that they are aware of this issue and are working to eliminate this problem from happening in the future.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs
How is Extended Stay America Select Suites - Colorado Springs rated?
Extended Stay America Select Suites - Colorado Springs has a 3 star rating with 960 reviews.
When is Extended Stay America Select Suites - Colorado Springs open?
Extended Stay America Select Suites - Colorado Springs is open now. It will close tomorrow at 12:00 a.m.