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Extended Stay America Select Suites - Colorado Springs
- Hotels
- Colorado Springs, CO
About this business
Location details
3350 N Chestnut St, Colorado Springs, CO, 80907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No one was available at check in. The room had a bad odor to it and ther is nothing as far as amenities. No coffee maker in your room and no coffee in the lobby. If you want a place to stay this isn’t it. This is a place where people falling on hard times come to live.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to review our hotel.
Inside can use some freshing up and updates. Good location, price ok. Expected more for the money and based on the pictures
Business response:
I'm so sorry to hear that you were not thoroughly impressed with your stay at our hotel. I hope you'll stop by and visit us as we are making improvements and changes. Thank you for your feedback.
Don’t stay here! Scariest place I’ve ever been to. When I arrived and parked my car in the back parking lot at 9:00 pm there were about 8-10 men sitting in a circle in lawn chairs smoking pot and blocking the rear hotel entrance. Every person I encountered looked like drug addicts. I ended up leaving before I even got to my room.
Business response:
Thank you for taking the time to share your experience with us. We’re so sorry to hear that you weren’t able to feel relaxed due to some unusual activity by other guests. Our goal is to provide every guest with an all-around positive experience and we are sorry this was not the case for you during this stay.
These guys are crooks They booked me into a no frills room (which was expected for the rate. The bed was so hard that I was going to go out and buy a mattress topper. My room faced the back parking lot. There was a group of about 10 men hanging out out back drinking, and when i got out of my car, i smelled marajuana smoke. The worst part was that they put me in a room where the door had been previously forced, and would not lock. Not only did it not lock/deadbolt, but when I pushed against it from the hallway, it came open w... read more
Business response:
I'm so sorry to hear about your disappointing stay and some billing confusion. Please contact us if your account issues have not already been resolved.
I liked the kitchenette. I did not like the strange smell thru out the building. I did not like the stained sheets and towels. I did not like seeing a person who had an ankle bracelet put on by the justice system. It appears to be a living residence instead of hotel. It should be advertised as such.
Business response:
Thank you for sharing your impressions and experience. It is never easy to hear that we've disappointed a guest but we will use your feedback to help us address issues that disappointed you. We appreciate that you took time to provide a review and we hope your future travels are truly wonderful ones.
no breakfast/no shampoo/no wake up calls/this place for long term stay only(if you could afford it)
Business response:
I'm disappointed that we did not impress you more positively. Thank you for sharing your feedback and for staying with us.
Business response:
Oh no! I'm sorry to see a low rating and hope you'll consider staying again for a better experience with us.
Only one elevator that was so very slow. The trash outside was overflowing all weekend. But the most horrible thing about the stay was the bed. Sleeping on a rock would have been more comfortable.
Business response:
We apologize for the negative experiences you had during your stay with us especially for an uncomfortable bed. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels and thank you for your feedback.
President Clientele appeared to be sketchy. Was given a room that was prepped..no sheets, dirty bathroom. Given a second room everything was ok. Went to dinner and came back with my luggage only to find someone in my room. The third room was good.
Business response:
Oh no! I'm sorry to hear about all of these issues and room changes. Thank you for sharing your experience. I wish it had been more pleasantly memorable for you.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs
How is Extended Stay America Select Suites - Colorado Springs rated?
Extended Stay America Select Suites - Colorado Springs has a 3 star rating with 960 reviews.
When is Extended Stay America Select Suites - Colorado Springs open?
Extended Stay America Select Suites - Colorado Springs is open now. It will close tomorrow at 12:00 a.m.