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Extended Stay America Select Suites - Colorado Springs
- Hotels
- Colorado Springs, CO
About this business
Location details
3350 N Chestnut St, Colorado Springs, CO, 80907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Not Clean When we got to our room it was not clean at all! There was dog hair everywhere and disgusting food, blood and black marks all over our beds and towels! We ended up just leaving immediately upon arrival of our room! would have gone down and complained however since after hours no one was around unless you called a special number and waited about 20-30 minutes
Business response:
We are terribly sorry to hear that this was your experience during your time with us, Faith. Our housekeeping team works hard to make sure that your room is sparkling fresh upon your arrival and we are shocked to hear of the problems you encountered in this area during your stay. We can assure you that this is not acceptable by our standards and will reach out to our housekeeping staff to make sure that they are following the proper procedures in order to avoid this problem in the future. Again, we are so sorry for the negat... read more
Seemed like a transient apartment building, dogs barking all night, paper thin walls, dirty.
Business response:
Oh no! I'm so sorry to hear this and apologize for the noise and cleanliness issues that you experienced during this stay. Thank you for taking some time to let us know so that we can improve in this area for all our current and future guests.
This was such a gross hotel.it smelled they have kitchens so it’s always smelling like food in the hallway.the towel had hair balls it was super gross. We told them at the front desk and they just said sorry... so disappointed.. won’t recommend this place.
Business response:
It is so disappointing that you had such an unpleasant experience because of the cleanliness and odors during your time with us, Duvan. Our staff works tirelessly to deliver a clean, comfortable and at home like stay and I am so sorry that we fell short in this area during your stay. We look forward to using your feedback to improving in the areas that you mentioned for all of our future guests.
When I got there. Inside smelled like smoke, dirty feeling. Kids running up halls. Wasn't what I expected. Then when I checked out no one there due to holiday , no drop box for room key. So i slid under window.
Business response:
We are so sorry that you had an issue with the unpleasant odors and noise levels during your time with us. We apologize for failing to meet your expectations and falling short in these areas during your time with us.
WORST PLACE TO STAY Absolutely worst experience of my life. Never got one night of peaceful sleep. The heater barely worked. The neighbor was a drug addict that would come home at 1:00 and start screaming at his girlfriend and then i would have to listen to their intercourse by 4:00AM. When it was finally time for me to get up for work, they finally went to sleep. Complained to management. Called the police on the dysfunction and yelling, among constant banging and dog barking. I will NEVER go back to this establishment.
Business response:
Thank you so much for this detailed and valuable review of your stay, Jason. We're extremely disappointed to hear about all of the issues with the constant disruptions that you experienced from the other guests. I can't tell you how hard our staff works to address these problems and I'm so sorry that this was your experience. I know that an apology does not take back what happened - but on behalf of all of our staff we are so sorry for the inconvenience that all of these things caused and the negative impression that it left... read more
Not a pleasant environment Too many dogs make the place smell like wet dog and you can hear them bark and whine; people are smoking all types of materials inside the building when it is prohibited, TV controller didn't work; bathtub didn't drain; a fee for leaving trash behind??????
Business response:
Thank you for reviewing our hotel, Salome. We are so sorry to hear that you experienced disturbing noise and unpleasant odors during your stay; we apologize for the inconvenience. We will use your feedback to help us improve and we appreciate your feedback. We wish you well in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs
How is Extended Stay America Select Suites - Colorado Springs rated?
Extended Stay America Select Suites - Colorado Springs has a 3 star rating with 960 reviews.
When is Extended Stay America Select Suites - Colorado Springs open?
Extended Stay America Select Suites - Colorado Springs is open now. It will close tomorrow at 12:00 a.m.