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Extended Stay America Select Suites - Colorado Springs - Airport
- Hotels
- Colorado Springs, CO
About this business
Location details
555 Airport Creek Point, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do Not Stay Here!!! Not sure where to start. Checked in and was put on 4th floor. Went to find elevator only for it to have a sign saying out of order. I am disabled with a knee brace on and I go back to the front desk and tell him I can’t walk 4 flights of stairs to which I’m told it’s not really broken it just overheats. Next morning I go to elevator and it’s broken. I can’t get downstairs call front desk no one’s there. Hotel.com calls mgmnt who tells them to tell me to call 911 and ask them to come get me down the stairs... read more
Business response:
Dear Christina, We appreciate your feedback and are grateful you chose to stay with us. We always aim to provide exceptional hospitality to our guests, so we are sorry that we fell short of your expectations on this occasion. We apologize for the inconvenience caused by the out-of-service elevator, and we understand that you were not satisfied with how the situation was handled. Your feedback is valuable to us, and we have taken steps to enhance our service levels and ensure that we can better serve our guests in the future.... read more
Staff very rude and impolite.
Business response:
Dear Rayla, Thank you for your feedback. We are very disappointed that we fell short of your expectations and ours. We will use your feedback as a training tool to improve the experience for future guests. Thank you for your business, and we would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
Horrible place to stay. I can't believe extended stay america let's thier name be on this building. Staff is lazy and rude. Rooms are dirty and run down. Hot water barely works. TV didn't work. Bed is almost unbareable . Front desk staff doesn't want to do anything. They get irritated when you show up at thier desk. Would have been better off at motel 6. Econo lodge down the road was cheaper and much better.
Business response:
Dear Jesse, Thank you for your feedback about your stay at our hotel. We apologize that our property did not meet your expectations. We will share your valuable comments with our team as we update and refresh our hotel. Learning about your issues with one of our staff members could be much better. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our standard service. Appropriate measures have been taken to ensure this is not... read more
They gave us a room which hasn’t been clean. Dirty floor, bugs in the fridge and no bed sheet. Talk to front desk and got another room which they claim was clean and ready. Floor was still dirty. Dead flies everywhere. Not enough pillows on bed. Nothing in bathroom but toilet paper and towels. Hall way smell like cigarettes. And elevator was dirty.
Absolutely Terrible, never again This place was the worst I have EVER seen. The place was totally filthy, and there was a lot of loitering inside and outside. The front desk associate was talking with loitering 'friends' and talking about people they had problems with and wanted to fight. There were barking dogs all throughout the hall.
Dirty hotel , service to get into our room took a long time, the bed was on a stand if that makes sense didn’t feel comfy at all seemed like a place where locals stay a lot that don’t look friendly only had sheets to cover up with like I said not very welcoming feeling
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs - Airport
How is Extended Stay America Select Suites - Colorado Springs - Airport rated?
Extended Stay America Select Suites - Colorado Springs - Airport has a 3 star rating with 1,022 reviews.
When is Extended Stay America Select Suites - Colorado Springs - Airport open?
Extended Stay America Select Suites - Colorado Springs - Airport is open now. It will close tomorrow at 12:00 a.m.