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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BEWARE - they take your $ booking on the website is a joke! The wrong date was automatically put in and I was marked as a no show so they got some free $. Since the hotel marked me as a no show there is a no refund policy! no compassion whatsoever- as a single mom trying to save and make arrangement to get to my son's basic graduation from the army, this was a blow to my savings and cost me $80
Business response:
Tina, thank you for writing a review. We are so sorry for the charges that were imposed on you and the inconvenience it caused. Please feel free to reach out to our front desk and they would be happy to assist you with this situation and review the charges. We truly hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Early check in fee?!!! This place made me pay an early check in fee of 28$ !! I even had a reservation! The room I booked was 60$. I ended up paying 88$ plus tax! Here's the kicker! I paid online and they made adjustments to my bill as I was standing there!!! Very mad! And confused!
Business response:
Thank you for sharing your experience. We are sorry you were disappointed you had with our early check-in fee and regret the inconvenience it caused. Your feedback is important to us, and we will share it with the front desk team to communicate this clearly moving ahead. We hope you will consider coming back so we can make your next visit pleasant in every respect. Sincerely, Hotel Management
This is by far the worst place I've ever stayed. I can't believe I paid for such garbage. I can't believe I found the courage to sleep here. I was so tired, I couldnt drive any more & it was already midnight...but I should've left! There was a box of very moldy pizza in the elevator when we arrived. The room smelled awful like smelly feet, every thing was old & falling apart, 3 lights didn't work, no iron or kitchen supplies in the room, the room temperature could only be set to freezing or hot, blankets were thin & poor qua... read more
Business response:
Thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Bad at all My room was smelling smoke (cigarettes) I told them but they didn’t nothing about it.
Business response:
Fatoumata, thank you for your review. We apologize for the smoke smell you experienced in your room and for not being able to resolve the issues to your satisfaction. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Man... read more
Awful It was located right next to a freeway. NOISY. It’s a motel not a hotel. Never said that. Would never recommend this motel.
Business response:
Laura, thank you for reviewing your stay. We are sorry you were disturbed by noise from the freeway. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Dirty and old facility, but front desk was helpful when we decided not to stay in this place.
Business response:
Thank you for your review. Although you were pleased with the service provided by our associates, we apologize for the cleanliness issues you encountered while you were here. We have discussed your concerns with our housekeeping team, and we’re reviewing our procedure with them in order to make sure it is followed thoroughly. Please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
The room smells awful. The carpet and curtains needs to be changed.
Business response:
Thank you for taking the time to evaluate our hotel. Please accept our sincere apologies for the cleanliness and odor issues you encountered during your stay with us. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Please consider visiting us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Mana... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.