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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel ever We did not stay. We checked and left to stay somewhere else. Reaked of cigarette smoke. Tried to get a refund and was told No. Hinges holding door closed falling out. People milling around outside. Pictures online are very deceiving. Do not stay here
Business response:
Dear Melinda, Thank you for sharing your experience with us. We are genuinely sorry for the inconvenience caused by the cleanliness, noise, and odor issues that led to your decision to cancel your stay. Your feedback has been shared with the relevant teams for immediate improvement. Rest assured, smoking is strictly prohibited on our property, and we are dedicated to maintaining high standards. Our housekeeping team will address the odor concerns promptly. Additionally, we appreciate you bringing the door concerns to us; our... read more
Needs a lot of work People walking all times of night . People banging on the floor in the rooms over you. Drugs floating all around there. Bathroom tub was damaged and floors was weak. Room smelled musky. Condomns o the ground outside in front of the stairs and underneath it
Business response:
Dear Guest, Thank you for choosing tostaywith us. We sincerely apologize for the noise disturbances and maintenance and cleanliness issues you encountered during yourstay. Ensuring a peaceful, clean, and comfortable environment for all our guests is of utmost importance to us, and we regret that we fell short in this instance. We will resolve these issues with our team to prevent recurrence. Furthermore, we strictly prohibit any illegal activities in and outside our premises, and we will ensure a thorough investigation is ad... read more
Property is conveniently located to gate 2 for Fort Jackson, SC and SAMS Club. The morning shift person was cordial, pleasant and helpful. This person alone bumped my rating up a star.
Business response:
Dear Edward, Thank you for sharing your experience with us. We're delighted you found our property conveniently located, and our morning shift staff provided excellent service. Your kind words about our staff members mean a lot to us, and we're thrilled they positively impacted your stay. Thank you for sharing your experience, and we look forward to welcoming you back to our property in the future!Sincerely,Hotel Management
Terrifying Located in back of a Sams Club. "Residents" hanging out out on wallkways with their ashtrays on ground. No smoking?? No office for check out, sink didn't drain, and someone was peaking in window as we tried to sleep.
Business response:
Dear Emily, Thank you for choosing to stay with us and for taking the time to share your feedback. We sincerely apologize for the challenges you encountered during your stay. Your safety and comfort are our top priorities, and we are deeply sorry for any discomfort caused by the behavior of other guests and the issues with the sink and check-out process. Rest assured, we are actively addressing these concerns to ensure a safer and more enjoyable experience for all our guests. Additionally, We have strict policies prohibiting... read more
I never felt so unsafe as when I arrived. Property had homeless roaming around, the hallways and room smelled like “cigarette”. I was traveling with my daughter and had to leave and booked another hotel. I just couldn’t expose my daughter’s safety. Staff was understanding and allowed me to cancel at least half of my reservation.
Business response:
Dear Brenda, Thank you for sharing your feedback. Although our team was courteous and helped you with the cancellation, we deeply regret that you felt unsafe during your stay at our property. Please know that our top priority is our guests and employees' safety and security. Our security team is reliable and well-trained, and we assure you we are investigating this issue. We also work closely with the local police department to keep our guests safe and secure during their stay. Thank you for your review and for being our gue... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.