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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The accommodations were far from satisfactory. I had booked a room for three people expecting two double beds, as per the description, which implied that each bed could accommodate two individuals. However, upon arrival at the hotel, we discovered that the beds could only fit one person each, which contradicted the standard in the industry. Additionally, the rooms were not clean, the kitchen lacked utensils, plates, cups, a hairdryer, shampoo, and lotion, offering only two small soaps. Overall, the experience left me feeling... read more
Business response:
Dear Maria, Thank you for taking the time to share your experience. Please accept our sincerest apologies for the issues you encountered, including the discrepancies with the bed and our cleaning oversights. Your feedback regarding the amenities and room description is valuable, and we will share these issues with our team to prevent similar occurrences in the future. We would like to point out that brand standards require us to keep kitchenware at the front desk, and we provide them for a small additional charge. We underst... read more
The room was awful, dirty and smell bad
Business response:
Dear Sylvia, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Our front desk team is always there to help you. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
There were roaches in the bathroom. Left 3 hours after arriving, did not even bother with deposit bc I felt like bugs were crawling on me
Business response:
Dear Courtney, We sincerely apologize for the distressing experience during your visit to our hotel. It is disheartening to learn about the issue you encountered, and we deeply regret the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention. While we know that this stay did not meet all of your expectations, we are hope... read more
The floors were nasty especially in the bathroom. I put towels down to cover the floor. I only stayed 1 nite. There was no way I would have stayed longer. Itz ok in sudden, passing thru or emergency situations. All I can think to say is "you get what you pay for, & spending less is not always better".
Business response:
Dear Barbara, Thank you for staying with us and reviewing your experience. We sincerely apologize for the oversight in housekeeping during your stay. Ensuring our rooms meet the highest standards is our top priority, and we regret not meeting these expectations. We have addressed this issue with our housekeeping team and appreciate you bringing this to our attention. Thank you for your feedback, and we hope you will consider us again when you return to the area.Sincerely,Hotel Management
Our room was reeking of smoke! The lady at the reception was super nice, she changed our room. The 2nd room smelt of food, but was ok! The shower was kind of broken got some warm water after a lot of adjusting. Wouldn’t recommend for families with kids.
Business response:
Dear Vidya, Thank you for the detailed evaluation. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management
Bad decision! This was the most disgusting hotel I’ve stayed in. The trash literally everywhere on premises. The room … oh lord. It smelled like musk, dirty booty and mildew. Can’t take a shower w/o it backing up. The bath tub was a wreck, cracked tub/chipped paint/mildew stains. Cops were there twice, for whatever reason. The linen was looked dirty and smelled like it didn’t dry all the way. We reserved the handicap accessible room two weeks prior and upon arrival they had given it out. The window screen was bent all to hel... read more
Business response:
Dear Guest, Thank you for staying at our hotel and sharing your comments. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Ma... read more
Terrible The place smelled like an ashtray. Everything was old/falling apart. Water took 5 min to get hot. Felt very unsafe in general. Would NEVER stay there again.
Business response:
Dear Faith, Thank you for choosing our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us anothe... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.