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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They would not check me in because my ID will not ring up and the computer
Business response:
Dear Lemel, Thank you for choosing us and also for your review. We sincerely apologize for any confusion or miscommunication caused regarding our check-in policies. It is never our intention to make our guests feel unwelcomed or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management
There is no upkeep to this facility. The rooms were dirty as well as the bathroom. The room also had a smell to it.
Business response:
Dear Christopher davis, Thank you for choosing us. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. We sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Manageme... read more
Close to shopping mall, quiet and easy parking, however the property has a very discomforting smell including the elevator
Business response:
Dear Marleny, Thank you for reviewing your recent stay at our hotel. We get great feedback on our location, and we are happy this made your stay pleasant. We apologize for the concerns you experienced about cleanliness. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Very run down elevator was broken kids running up and down late at night
Business response:
Dear Cristina, We sincerely apologize for the inconvenience you experienced during your stay. The broken elevator and disruptive behavior are not reflective of our usual standards, and we deeply regret any discomfort caused. Your feedback is crucial, and we will address these matters promptly to ensure improvements. Furthermore, we agree that some areas within the hotel are beginning to show their age, and we are having similar discussions. We have shared your feedback with the appropriate individuals for the future moderniz... read more
NO hot water! NO HOT WATER that night. They’d put in a ticket for maintenance. Tomorrow. Did have it hot at 5 am the next morning. I think they must have a 500 gallon tank for the whole building : (
Business response:
Dear Tracy, Thank you for sharing your experience. We apologize for the inconvenience caused by the hot water issue during your stay. We understand the importance of a comfortable stay and regret any disruption. Your feedback is valuable, and we'll address this concern to ensure a better experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Management
Trip for daughters Army graduation So staff was friendly. However we booked a King room and we got in late because of our flight and we were told the King rooms were given away and we got a room with double bed. Not queen, a double bed. The wife and I like to be close but was not that comfortable. Then the first night I felt something crawling on me and I smacked it to find out it was a roach. So, the next day we bought roach spray at Walmart. Oh, also the toilet seat was mounted crooked. We were not impressed at all. This w... read more
Business response:
Dear Robert, Thank you for sharing your feedback. We apologize that the requested room type was unavailable, and we regret any frustration and inconvenience caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. Moreover, our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apolog... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.